Haci Sabanci Boulevard No 7, Adana, Turkey 01220

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Adana.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and international mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

  • Complimentary tea, coffee and condiments are packed individually for each guest
  • Sanitary kit is available in the room for every arriving guest as well as upon request
  • To minimize the contact areas in guest rooms, textile and bathroom products are also individually packed for each guest


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open through Monday to Saturday. It is closed on Sundays for detailed cleaning and disinfection.
Spa: Open through Monday to Saturday, reservation required. It is closed on Sundays for detailed cleaning and disinfection. Social distancing required.
Outdoor Pool: Open everyday from 9 am to 8 pm. Social distancing required.
Club Lounge: 10th floor Club Lounge is closed until further notice. Club benefits are served at the Hotel Main Restaurants.
Onur Kebab Restaurant: Closed until further notice.

La Spezia Restaurant is open for breakfast, lunch and dinner everyday. Mask is required at the entrance and disinfectant wipes are available for guests at the tables.


In-room-dining service is available for 24 hours and food will be provided without entering the guest room by keeping the social distance at the door.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served at La Spezia Restaurant everyday between 6.30 am to 10.30 am.
  • Lounge Access: 10th floor Club Lounge is closed until further notice but club lounge benefits are being served at La Spezia Restaurant, Brooks Pool Bar & Cafe and The Lobby Cafe & Bar during the operation hours.
  • Welcome Gift:
  • Late Check-Out: Late check-out is subject to availability.
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out is available but guests have to stop at the Front Desk for the registration under the rules of local Government.
  • Mobile Key: Open doors with Mobile Key at the hotel using the Marriott Bonvoy application.
  • Mobile Dining: N/A
  • Mobile Guest Requests: Text a request for a dining reservation, a wake-up call, extra towels or anything else you need.