1 Vremena Goda Emb, Sochi, Russian Federation 354392

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sochi Marriott Krasnaya Polyana Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

We adhere to specially designed Cleanliness&Safety protocols.


20 steps to your safety and comfort below:


1. Compliance with social distanced 1.5-2 m
2. Wet cleaning of public areas and contact surfaces (elevators, stairs, entrance doors)
3. Disinfection of public areas and rooms with special lamps
4. Laboratory tests for staff for COVID-19 and daily thermometry
5. Antiseptics in all areas (corridors, reception, lobby)
6. Personal protective equipment for staff
7. Thermometry of guests on a daily basis
8. Irrigation with a disinfector of carpets
9. Guest room service
10. Antiseptic treatment of goods received from suppliers to the warehouse
11. New serving and serving protocols
12. Individual, disposable sets (gloves, mask, napkins) in the room for each guest
13. Additional cleaning of gyms
14. Trainings and education for employees
15. Fast check-out
16. Additional disinfection in rooms
17. Restaurant menus by QR-code
18. Additional treatment of mattresses with a steam generator
19. Washing laundry at high temperatures
20. Airing of rooms

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all times.
Spa: Open, reservation required.
Open pool: Closed
Kids Club: Closed until further notice
Lounges: Open
All restaurants adhere to all safety and cleanliness protocols.
Menu is provided by Qr-code.
Room service will deliver food next to your room.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Provided to all members except special rates which don't include breakfast
  • Lounge Access: Provided to Platinum, Titanium and Ambassador Elite members as per loyalty programm guarantees.
  • Welcome Gift:500 points for Gold Elite members and 1000 points or 10$ discount on F&B for Platinum, Titanium and Ambassador Elite members to choose upon arrival as per loyalty program conditions. Special set of amenities (fruit plate, mix of nuts, fried fruits, pastry) for all Elite tier members.
  • Late Check-Out:Priority Late Checkout at 14:00 for Silver Elite & Gold Elite members is based on availability. We kindly ask guests to call the front desk the morning of checkout and let us know your planned departure time. Platinum Elite Members and above may check out as late as 4 p.m. local time. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed
  • Mobile Check-In/Check-Out: Is available for all members
  • Mobile Key: Is not available
  • Mobile Dining: Is not available
  • Mobile Guest Requests: Available for all members who downloaded the app and loged in into their personal account