1 Lake Oconee Trail, Greensboro, Georgia USA 30642

Stay Well

Welcome to The Ritz-Carlton Reynolds, Lake Oconee.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Marriott International requires all guests (ages 2 and older) in all hotels/resorts to wear a face covering in indoor public areas of the hotel, to slow the spread of COVID-19. In our resort, this includes the Lobby, all indoor restaurants, The Spa, Fitness Center, Club Lounge and meeting rooms.
  • For the indoor restaurants and Club Lounge specifically, face masks may only be removed when eating or drinking.
  • Using mobile technology: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
  • Choice of valet parking or self-parking.
  • Choice of baggage assistance or personal unloading; to include golf bag storage.
  • Front desk, bell desk, and concierge desk all equipped with plexiglass panels at counters.
  • Reduced occupancy levels to accommodate social distancing requirements.
  • Arrival queues throughout resort clearly marked for appropriate social distancing.
  • Seating in restaurants, lounges, pools and beach are spaced apart in accordance with state laws.
  • Guest elevator occupancy is limited to family members or four non-family individuals.
  • Stairwell access is available for all five floors of guestrooms.
  • Signage posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of disease.
  • Housekeeping services will be performed when the guests are not present in the room.
  • In all restaurants, tables, chairs, and service equipment are sanitized after each use and at regular intervals.
  • Restaurants will use single-serving condiments and single-use recyclable paper menus.
  • Maximum of 10 guests per table in all restaurants.
  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
  • Utilizing cleaning products that kill the spread of COVID-19.
  • Introduction of new cleaning protocol using sanitation products for public spaces.
  • Touchless hand sanitizer dispensers placed throughout the resort.
  • Frequent cleaning of public area restrooms, including single-use hand towels.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Daily housekeeping services are available per individual guest preference to be confirmed at check-in.
  • Housekeeping services will be performed when the guests are not present in the room.
  • Deep cleaning of high-touch items in guestroom such as handles, knobs, drawer pulls, hairdryer and remote controls.
  • Honor Bar removed from guest rooms, items are still available throughout the resort.
  • Removal of decorative pillows and throws.
  • All glassware has been replaced with single-use cups.
  • Disinfectant wipes will be added to each room for personal use.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • The Spa and Salon is open daily from 10 a.m. to 6 p.m. with limited treatment menu available, including a variety of massages, facials, manicures and pedicures.
  • Fitness Center is open daily from 6:30 a.m. to 6 p.m. with appropriate social distancing and face mask required. Due to restrictions, group fitness classes are suspended.
  • Locker rooms sauna, steam room and whirlpool are available for guest use.
  • Sanitization of equipment, treatment rooms and lounge areas between use; high-touch areas are cleaned at regular intervals.
  • Modified floorplans to increase spatial distancing between equipment and furniture.
  • The pool and beach are open for your enjoyment. Chairs on the pool deck as well as the beach are spaced 6 feet apart to allow for social distancing.
  • Single-use service stations of water and sunscreen.
  • All pool and beach furniture is sanitized between each guest's use.
  • Additional picnic tables and chairs will be available.
  • Non-motorized watersports (kayaks, paddle boards, canoes, personal flotation devices) and bicycles are available and will be sanitized between each guest's use.
  • Rides on Linger Longer Express are available at 11am daily; pick-up on the Front Drive.
  • Ritz Kids offerings are currently unavailable.
  • Backyard Attendant provides frequent cleaning of picnic tables, Adirondack chairs, non-motorized watersports and No Wake Zone games.
  • Evening s'mores will be offered in The Backyard from 7:30 to 9:30 p.m., weather permitting, with maximum of 15 guests. A 20-minute timeframe is encouraged to allow all of our guests an opportunity to enjoy this special experience.
  • Club Level accommodations are available to enhance your stay.
  • All tables, chairs, and service equipment are sanitized after each use and at regular intervals.
  • Guests are able to select an array of food and beverage offerings that will be personally served to them.
  • Reynolds Lake Oconee Golf Courses, Tennis Courts and Sporting Grounds and Young Harris Water Sports boat rentals are available. Both are strong partners in keeping a healthy and safe environment for our guests.
  • Marriott International requires all guests (ages 2 and older) in all hotels/resorts to wear a face covering in indoor public areas of the hotel, to slow the spread of COVID-19.
  • For the indoor restaurants and Club Lounge specifically, face masks may only be removed when eating or drinking.
  • All tables, chairs, and service equipment are sanitized after each use and at regular intervals.
  • Restaurants will use single-serving condiments and single-use recyclable paper menus.
  • Maximum of 10 guests per table in all restaurants.
  • Georgia's is open daily from 7 to 11 a.m. for breakfast only for Resort Guests.
  • Gaby's by the Lake is open daily for lunch from 11:30 a.m. to 3:30 p.m. and for dinner from 4:30 to 9 p.m. Reservations required, walk-ins based on availability. Boat dock arrival is currently closed.
  • Linger Longer Steakhouse is open daily from 6 to 10 p.m. for dinner only. Reservations required, walk-ins based on availability.
  • Barrel Room is open every evening opening at 4 p.m. with limited food and beverage menu. Reservations required, walk-ins based on availability.
  • The Coffee Shop is open daily from 6 a.m. to 4 p.m.; providing limited beverages, grab-and-go pre-packaged food, alcoholic and non-alcoholic beverages.
  • Pool and Beach are open for all-day dining and beverage service from 11:30 a.m. to 6 p.m.
  • In-Room Dining is available daily from 6 a.m. to 10 p.m. Contact-free delivery and pickup will be provided.
  • To-go meals are available to order and may be enjoyed around the resort outside at a picnic table.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
 
  • Welcome Gift: Welcome Gift at Ritz-Carlton Hotels are Marriott Bonvoy Points based on Membership Level.
  • Late Check-Out: Based on Membership Level, as well as availability on day of departure.
  • Mobile Check-In/Check-Out: All Marriott Bonvoy Members.
  • Mobile Key: All Marriott Bonvoy Members.
  • Mobile Guest Requests: All Marriott Bonvoy Members.

The resort offers a variety of open-air meeting and event spaces to allow for social distancing. As always, the Ladies and Gentlemen of our Meetings & Special Events team look forward to bringing your vision to life and customizing desired meeting protocols.

 

  • Seating capacities will be adjusted to ensure alignment with state guidelines.
  • Facial Coverings are mandatory for all attendees in indoor meeting rooms and public areas. Face masks may only be removed when eating or drinking.
  • Touchless hand sanitizing stations are provided in pre-function areas and available at the entrance of each meeting room.
  • Dedicated staff in all meeting spaces sanitize high-touch areas, tables and chairs at regular intervals.
  • Event Technology team can provide packages for live-streaming options for general session and breakout rooms.
  • Buffets will all include server assistance.
  • Flatware is presented as a roll-up, tables will not be preset. All condiments will be single-use.
  • Breaks will require social distancing and be staggered across groups to manage guest flow.
  • Individual bottled water will be provided instead of water carafes on meeting tables.
  • Conference Concierge to assist with guest flow and any business center needs.