13 Rafiq Al Hariri Ave, P.O. Box 5457, Amman, Jordan 11953

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, clear signage indicating occupancy limits and seating capacities reductions in all outlets in compliance with government mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service request, and room service orders delivered right to your door.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members are required to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing as per government regulations. Guests are welcome to wear personal face coverings.
  • Utilizing enhanced technologies, including disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

FIT: Open, some machines are not operational to comply with social distancing, full sanitization procedure to be applied for all machines.
AWAY Spa: Open, reservation required, treatment rooms are to remain unoccupied for at least 15mins between each use.
WET: Open, first come basis. Sunbeds and cabanas are to remain unoccupied for a minimum of 15mins between each use and full sanitization procedure to be applied.
Restuarants/Outlets: Open

MESH: Open, operating for breakfast (7AM-11PM), and lunch (12PM-4PM).
ENSO Terrace: Open, operating from (6PM-11PM).
WET Deck: Reduced operational hours (6PM-11PM).
Living Room: Open, the only operational bar is on the 6th floor.
AURA: Closed until further notice

For all outlets seating capacity has been reduced to comply with government regulations. Social distancing stickers have been placed on the floor, all cutleries are prepackaged for every individual. QR coded menus are placed in each outlet for a contactless experience.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Breakfast is being served starting from 7AM - 11AM at MESH restaurant. (À la carte on weekdays and buffet serviced by our chefs on weekends).
  • Lounge Access: Since the WIP lounge is currently closed our Platinum, Titanium, Ambassador elite members will receive the following benefits as an alternative on a daily basis: 1. Complimentary breakfast for two at MESH restaurant. 2. Two local beer/wine or two soft drinks served on the WET bar daily starting from 6PM-8PM. 3. 30% discount on food orders at the WET bar from 6PM-8PM.
  • Welcome Gift: 1000 points are extended to our Platinum, Titanium and Ambassador elite members as a welcome gift which will be automatically added to their Marriott BonVoy account.
  • Late Check-Out: Member and Silver Elite will get the priority for a late check out based on the availability. Gold Elite will get the 2PM late check out based on the availability. Platinum, Titanium, Ambassador Elite will get the 4PM guaranteed late check out.
  • Mobile Check-In/Check-Out: The check in/check-out process is available to any guest who have Marriott Bonvoy Account with an active membership no matter the tier, members are able to access mobile check-in and add the estimated time for their arrival but they still need to pass by the Welcome Desk so that we can finish the check in process and the same applies for the mobile check-out process.
  • Mobile Key: The mobile key is available to any guest with an active membership. Guest can request to go keyless through the Marriott Bonvoy App. This service is applicable to all members despite their tier.
  • Mobile Dining: QR coded menus have been launched for dining options, our members can text us through the app to place their order.
  • Mobile Guest Requests: Marriott BonVoy members can submit their request using the App, they are also able to text specific requests such as stay extension, restaurant reservations and more.