Entrance Road, Mulifanua, Samoa

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Samoa Beach Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Our social distancing initiatives as practiced are:
 

  • Digital and printed signage of the importance of social distancing which are displayed throughout the hotel, from the entrance of lobby to rooms to all around the property.
  • Seating and layout of furniture & tables, chairs to ensure that the appropriate distance between people is kept.
  • Hotel also abides to the State of Emergency protocols of limitations of people to gather in our spaces.
  • We also focus on securing that our guests have all they need within their rooms during their stay and that we also offer assistance via room service to avoid crowding into areas of high traffic.
  • Hard surfaces are disinfected every two hours (e.g. counters, door handles, elevators, keyboards, gyms etc.).
  • Mobile check-in & Check-out via the Marriott Bonvoy™ mobile app.
  • Additionally in rooms, there are visual displays of the importance of social distancing and less contact with others on TV screens and on information pamphlets - for a cleaner and safer & healthier space for all who stay with us.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: In the Hotel we have introduced new cleaning protocols, there are sanitizer dispensers on property, and with information on how to properly wash hands, and how often this should be done.
  • There are constant hourly disinfectant wipe downs of furniture and tables mostly these area of high traffic.
  • All staff wear Personal Protective Equipment to avoid carrying of germs when cleaning and also delivering food to and from guests and their rooms.
  • Room amenities: Disinfectant wipes upon arrival of guests & sanitizer dispensers on property.
  • Housekeeping services: Every guest room is disinfected & cleaned prior to arrival and throughout stay, Staff allocation to at least 1 or 2 personnel to limit contact with others frequent cleaning of social areas such as the lobby, bars, restrooms, restaurants, elevators and stairs, SPA & gym.
  • All staff have checklists to follow when cleaning to ensure all targeted areas are clean.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, Including guidance on reducing capacity in public spaces and reinforcing social distancing. When using facilities like:

 

  • Fitness Centre - appointments are to be made to guarantee there will be availability so that there is a set number of people to avoid mass contact with others, face masks are to be worn and staff will sanitize equipment after each use.
  • Spa - there are now reduced hours of opening & closing of Spa, reduced capacity and reservations required.
  • Kids Club - closed / open to in house guests.
  • Guest Transportation - guest belongings are stored on request basis, guest luggage is disinfected before handling.
  • Safety measures are put in place for them for the safety of their families and of course our staff.

We have implemented digital and printed signage throughout our restaurants to maintain social distancing and seating capacity reductions in compliance with government mandates and hygiene protocols from Health officials.


Additionally, all furniture undergoes a thorough disinfection after each use. Offering room service, all cutlery is paper based or plastic, wrapped or covered when delivered to guest rooms & menus are also provided individually to within every room. Food preparation is always done with only a few kitchen staff & chefs. All these people are trained for safe food preparation, staff wear PPE and housekeeping deep cleans the restaurants every night.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: All Marriott Bonvoy Elite members receive member discounts for breakfast and other F&B offerings.
  • Lounge Access: N/A
  • Welcome Gift: Welcome gifts offered and placed in room as per Elite status / prior to arrival.
  • Late Check-Out: Available for all Elite members as per program guidelines.
  • Mobile Check-In/Check-Out: Available through the Marriott Bonvoy app.
  • Mobile Key: Option is not available.
  • Mobile Dining: Option is not available.
  • Mobile Guest Requests: Option is available.