Stay Well

Welcome to Al Manara, a Luxury Collection Hotel, Saraya Aqaba.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing
  • Clear signage indicating occupancy limits and seating capacities reductions in all outlets in compliance with government mandates
  • Partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key, service request, and room service orders delivered right to your door.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.


Personal Protective Equipment (PPE): Staff members are required to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing as per government regulations. Guests are welcome to wear personal face coverings.


Utilizing enhanced technologies, including disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, some machines are not operational to comply with social distancing, full sanitization procedure to be applied for all machines.
Heavenly Spa: Closed until further notice
Restaurants/Outlets: Open

Taybeh: Open, operating for breakfast (7AM-11PM), and lunch (1:30PM-3:30PM).
Aqwas: Open, operating from (12PM-12AM).
Amwaj: Open, operating from (7PM-12AM).
Sabeel: Open, operating from (10:00AM-sunset).
Kubba Levantin: Closed until further notice


For all outlets, the seating capacity has been reduced to comply with government regulations. Stickers have been placed on the floor around the outlets to remind guests of the importance of practicing social distancing, all cutlery is prepackaged for every individual, and QR coded menus are placed in each outlet for a contactless experience.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is being served starting from 7AM - 11AM at Taybeh restaurant.
  • Lounge Access: 1. Complimentary breakfast for two at MESH restaurant. 2. Two local beer/wine or two soft drinks served on the Aqwas bar daily starting from 6PM-8PM. 3. 30% discount on food orders at the Aqwas bar from 6PM-8PM.
  • Welcome Gift: 1000 points are extended to our Platinum, Titanium and Ambassador elite members as a welcome gift which will be automatically added to their Marriott Bonvoy account.
  • Late Check-Out: Member and Silver Elite will get the priority for a late check out based on the availability. Gold Elite will get the 2PM late check out based on the availability. Platinum, Titanium, Ambassador Elite will get the 4PM guaranteed late check out.
  • Mobile Check-In/Check-Out: The check in/check-out process is available to any guest who have Marriott Bonvoy Account with an active membership no matter what is the tiers, members can do mobile check-in and add the estimated time for their arrival but they still need to pass by the Welcome Desk so that we can finish the check in process and the same applies for the mobile check-out process.
  • Mobile Key: The mobile key is available to any guest with an active membership. Guest can request to go keyless through the Marriott BonVoy App. This service is applicable to all members despite their tier.
  • Mobile Dining: QR coded menus have been launched for dining options, our members can text us through the app to place their order.
  • Mobile Guest Requests: Marriott Bonvoy members can submit their request using the App, they are also able to text specific requests such as stay extension, restaurant reservations and more.