The Ritz-Carlton, Atlanta

Stay well.

Welcome to Atlanta.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Marriott International requires all guests (ages 2 and older) to wear a face covering in indoor public areas of the hotel, to slow the spread of COVID-19. In our hotel, this includes the Lobby, all indoor restaurants, Fitness Center, Club Lounge and Meeting Rooms. Masks may only be removed when eating or drinking.  
  • Using mobile technology: Using mobile technology: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
  • Valet parking services available with additional cleaning protocol.
  • Choice of baggage assistance or personal unloading.
  • Front desk and concierge desk equipped with plexiglass panels at counters.
  • Reduced occupancy levels to accommodate social distancing requirements.
  • Arrival queues throughout hotel clearly marked for appropriate social distancing.
  • Seating in all outlets spaced apart in accordance with local and state guidelines.
  • Guest elevator occupancy limited to family members or two non-family individuals.
  • Stairwell access available from 4th to 7th guestroom floors, as option to elevator usage.
  • Signage posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of disease.
  • Enhanced cleaning technology featuring electrostatic sprayers and the highest classification of disinfectants recommended by the CDC to sanitize surfaces throughout the hotel.
  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
  • Utilizing cleaning products that kill the spread of COVID-19.
  • Introduction of new cleaning protocol using sanitation products for public spaces.
  • Touchless hand sanitizer dispensers placed throughout the hotel.
  • Frequent cleaning of public area restrooms, including single-use hand towels.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Daily housekeeping services available, per individual guest preference to be confirmed at check-in.
  • Housekeeping services performed when guests are not present in the room.
  • Deep cleaning of high-touch items in guestroom such as handles, knobs, drawer pulls, hairdryer and remote controls.
  • Removal of decorative pillows and throws.
  • All glassware replaced with single-use cups.
  • Disinfectant wipes added to each room for personal use.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • The Fitness Center is open 24-hours per day with keycard access.
  • All equipment and high-touch areas deep cleaned and sanitized between opening hours of operations.
  • Club Level accommodations are available Friday afternoon through Sunday morning to enhance your stay. All tables, chairs, and service equipment are sanitized after each use and at regular intervals. 
  • Learn more about Club Level features. 
  • Marriott International requires all guests (ages 2 and older) to wear a face covering in indoor public areas of the hotel, to slow the spread of COVID-19.
  • For the Food and Beverage outlets and Club Lounge specifically, face masks may be removed only when eating and drinking. 
  • All tables, chairs, and service equipment sanitized after each use and at regular intervals.
  • Single-serving condiments and single-use recyclable paper menus utilized.
  • Jittery Joe's Coffee Bar open daily from 7am-12pm.
  • Lumen Lounge is open for breakfast Monday to Friday from 7-10am, Saturday 7-11am and Sunday 7am-12pm. Open for cocktails and dinner Sunday to Thursday 4-10pm; Friday and Saturday 2pm-12am. Dining Experience and To-Go Meals available. Live Evening Entertainment Friday and Saturday nights.
  • The Georgian Room, inspired by AG modern bar and steakhouse open Friday and Saturday 6-10pm. Full sit-down dining experience. 
  • In-Room Dining available Friday 4pm-10pm; Saturday 7am-12noon & 4-10pm; and Sunday 7am-12noon. Contact-free delivery and pickup provided.
  • Grab-and-Go Menu items available for purchase from Front Desk daily from 12-10pm.
  • AG Restaurant, reopening Friday, November 6. Open for Breakfast Saturday and Sunday from 7am-12noon; Lunch Saturday 12-4pm and Sunday 12-2pm; Bar Friday 4-11pm, Saturday 11am-11pm, Sunday 11am-4pm, Dinner Friday and Saturday 6-10pm.

 

Please note dining hours are subject to change without notice. Kindly contact the hotel directly for details based on date of stay.  

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Titanium and Ambassador Only.
  • Late Check-Out: Based on Membership Level as well as availability on day of departure.
  • Mobile Check-In/Check-Out: All Marriott Bonvoy Members.
  • Mobile Guest Requests: All Marriott Bonvoy Members.
  • Seating capacities adjusted to ensure alignment with local and state guidelines.
  • Facial Coverings are mandatory for all attendees in indoor meeting rooms and public areas. Masks may only be removed when eating or drinking.
  • Touchless hand sanitizing stations provided in pre-function areas and available at entrance of each meeting room.
  • Dedicated staff in all meeting spaces sanitize high-touch areas, tables and chairs at regular intervals.
  • Event Technology team can provide packages for live-streaming options for general session and breakout rooms.
  • Buffets will include server assistance.  
  • Flatware is presented as a roll-up, tables will not be preset.  
  • All condiments will be single-use. 
  • Breaks will require social distancing and be staggered across groups to manage guest flow.
  • Individual bottled water will be provided instead of water carafes on meeting tables.