200 Lavaca Street, Austin, Texas USA 78701

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Mobile check-in and Mobile key and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Valet service is available.
  • Floor decals in place in queuing areas.
  • Shields have been installed at the welcome desk pods.
  • Hotel's guest amenity program has been revamped to execute contactless delivery.
  • QR code menus and physical menus are available in all outlets and guestrooms.

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Room Amenities:

  • In-room coffee makers are in place. Guests can request Mixbar. Ice Machines available on every floor.


Other Important Information:

  • Product lists provided by Ecolab will be used in each department along with directions/infographics, and MSDS product safety sheets.
  • Review properly labeled chemical bottles and proper cleaning materials to be used by each department. Ensure these are properly replaced each shift.
  • All talent are cleaning and sanitizing guest and work areas when not servicing a guest.
  • Refresher on Blood borne pathogens training and process for Style and Security.
  • Additional sanitizing receptacles and wipes placed in FIT.

 

Housekeeping:

  • During your stay, we will not provide housekeeping automatically every day.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival.
  • If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center 

  • Attendant available to sanitize and answer any guest questions.
  • Hours of Operation are as follows: Monday - Sunday 5:30AM - 10PM.

 

Pool

  • Enhanced cleanliness and sanitation protocols.
  • Attendant available to sanitize and answer any guest questions.
  • Continuous sanitizing of all lounge chairs and bathrooms is practiced.

 

Lounges  

  • Living Room Bar available for guest use and entertainment.
In-Room Dining, TRACE, WET Deck, and Living Room Bars are open for guest use.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier.