200 Lavaca Street, Austin, Texas USA 78701

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and Mobile key and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Valet service is available; guests may park their own vehicle in garage at same daily valet rate
  • Floor decals in place in queuing areas and outlets to denote safe distances for waiting.
  • Lobby furniture and seating has been re-designed social distancing requirements.
  • Shields have been installed at the welcome desk pods.
  • Restaurant and outlet seating has been re-designed social distancing requirements.
  • FIT has been re-designed social distancing requirements.
  • WET deck has been re-designed social distancing requirements.
  • Hotel's guest amenity program has been revamped to offer only packaged items that are available and that can be delivered with no-contact.
  • ALL F&B Menus are offered as single use or via QR code.

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.


Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.


Room Amenities:

 

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery

 

Other Important Information:

 

  • An Ionizer (o-zone machine) is placed in every guestroom upon guest check out for a minimum of 2 hours prior to room being cleaned and sanitized by Marriott approved chemicals from EcoLab.
  • Product lists provided by Ecolab will be used in each department along with directions/infographics, and MSDS product safety sheets.
  • Properly labeled trash receptacles for used PPE.
  • Review properly labeled chemical bottles and proper cleaning materials to be used by each department. Ensure these are properly replaced each shift.
  • All talent are cleaning and sanitizing guest and work areas when not servicing a guest.
  • Refresher on Blood borne pathogens training and process for Style and Security.
  • Additional sanitizing receptacles and wipes placed in FIT. Fitness center sanitized throughout the day and closed for 2 hours for deep cleaning mid-day.
  • Ecolab Cleaning Caddy at WET deck for cleaning and sanitizing pool lounge chairs.
  • Pool lounge chair covers for all chairs are provided and change after every guest use.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center 

 

  • Signage in place in FIT indicating capacity and FIT rules on social distancing, cleanliness and sanitation protocols. Attendant also available to oversee rules, sanitize and answer any guest questions.
  • FIT is only accepting up to 36 people maximum and the machines are being sprayed and wiped down by dedicated FIT cleanliness employees. Yoga room and locker rooms are currently closed.
  • Hours of Operation are as follows: M-F 5:30am - 8pm and Sat & Sun 8am-3pm. Masks are mandatory.


Pool

 

  • Signage in place in WET (pool) indicating capacity and WET rules on social distancing, cleanliness and sanitation protocols.
  • Attendant also available to oversee rules, sanitize and be available to answer any guest questions.
  • WET Deck capacity is 100 people. This is 50% of the 200-person capacity, per Texas pool ordinance. More than 50 lounge chairs were removed, and remaining chairs have been placed 6 feet apart, to encourage social distancing. We do request that time in the water is limited to 30 minutes when additional guests are waiting.
  • Continuous sanitizing of all lounge chairs and bathrooms is practiced. Pool lounge chair covers are provided and changed out for every guest.


Lounges  

 

  • Lounges currently closed but soft seating in Living Room promote physical and social distancing by being set 6' apart.
  • Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.
  • No condiments or multiple use items will be left on table between guests. Each table must be cleared and sanitized prior to next guest arriving.
  • All talent are required to wear masks and gloves while servicing guests in the outlets.
  • No silverware, glassware, or condiment trays may be left on table.
  • QR code menus are available to encourage touchless transactions with guests.
  • Greeter will manage access to patio and encourage guests to maintain 6-foot distance between parties in the even a line forms.
  • Seating has been arranged to maintain 6-foot distancing. Largest party to be seated together is 10 guests.
  • When appropriate, Talent shall open doors for the guests to prevent any potential asymptomatic guests from touching handles.
  • Local guidelines have limited group gatherings to no more than 10 people. However; in our banquet meeting spaces we are adhering to Texas state ordinance of 50% of the posted maximum capacity per room and no outdoor event great than 100 attendees.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.