Polgar Andraša 1, Novi Sad, Serbia 21000

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Novi Sad.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

Fitness Center and Spa Services are all available per appointment only. No more than 4 guest can attend Fitness Center at the same time. Time of usage is limited to 1 hour in order to sanitize all facilities between guests.
In keeping with Marriott’s Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying. We’re utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open,per appointment only, no more than 4 guest can attend Fitness Center at the same time.
Spa: Spa services available upon appointment.
Airport Shuttle: Operating
Lounges: Open, masks recommended
Hotel uses cleaning and disinfecting rigorous protocols to ensure all hotel surfaces are thoroughly cleaned.
Hotel has increased the frequency of cleaning and disinfecting in public spaces.
Signage in the public spaces are placed in order to remind our guests to maintain social distancing.
Hand sanitizing stations are being installed in the public bathrooms and elevators.
Hotel placed shoe sanitizers at the main entrance and in front of the elevators
Upon arrival every guest can get disposable masks and gloves at the front desk or in the restaurant
All associates are wearing Personal Protective Equipment
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Welcome gift option for Platinum, Titanium and Ambasador members, plus one person which stays in the room with the member, available as A La Cart service
  • Lounge Access: Available for Platinum, Titanium and Ambasador members, plus one person which stays in the room with the member
  • Welcome Gift: Available for Platinum, Titanium and Ambasador members, choice of 1000 points, a la carte breakfast or a local gift
  • Late Check-Out: Guaranteed for Platinum, Titanium and Ambasador members, until 4pm
  •  Mobile Check-In/Check-Out: Mobile Check- in available for all Bonvoy members. Mobile Check out not available
  • Mobile Key: Mobile Key available for all Bonvoy members
  • Mobile Dining: Not available at the moment
  • Mobile Guest Requests: Mobile Guest Requests available for all Bonvoy members