Luetzowufer 15, Berlin, Germany 10785

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Berlin Grand Hotel Esplanade.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

Effective August 20th, 2021, check in for an overnight stay is only permitted for guests presenting a current negative covid-test result of day of arrival (not older than 24 hours). In addition, a proof of a current negative covid-test result must be presented every third day of the stay. This applies to business as well as to private traveling guests. As an alternative for a test certification, guest may present a proof of complete vaccination or recovery. Complete vaccination protection will be accepted with day 15 after the last required vaccination.


  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants and fitness in accordance with German government guidance.

  • Hand disinfection stands are available in the public areas.

  • Entrance and intermediate doors open automatically or remain open.

  • No valet parking service available.

  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided hand sanitizing stations in high traffic areas.
Housekeeping services: Have been revised to limit staff interactions. Rooms to be serviced before and after the stay. Housekeeping services during the stay on demand only. Frequent airing of the guest rooms, especially after cleaning.
Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. It is mandatory for our guests to wear personal face coverings.
Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: 

  • All non-basic elements are removed from the guest rooms.
  • Minibars - No offering of beverages in the minibar, guests can purchase a range of beverages and snacks at the Market place at Reception.
  • Coffee machines & Kettles - Sanitised for your safety.
  • Disinfectant wipes provided in rooms, Face masks available at the Market place at Reception.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center: open 24/7 - registration via reception and negative COVID-19 test of the current day mandatory
  • Spa and Swimming pool: currently closed
  • Club Lounge: currently closed
  • Breakfast Restaurant "Elements": daily from 07.00 am until 10.30 am
  • Summerterrace "Plaza": daily from 12.00 pm until 11.00 pm (last food order 10.30 pm)
  • Restaurant "Ellipse Lounge": daily from 12.00 pm until 11.00 pm (last food order 10.30 pm)
  • Room Service daily from 12.00 pm until 11.00 pm (last food order 10.30 pm)
  • Minibar: Drinks and Snacks are available for sale in our Market Place at the reception
We have revised service across our Restaurants and Bars so check the website for the latest opening times. We strongly recommend use of contactless payments or credit/debit card payments. Face masks are prescribed by law in all our outlets, as in the entire hotel, and may only be taken off at the table.

Elements Breakfast Restaurant: Monday-Sunday 7.00 am until 10.30 am
Ellipse Lounge Restaurant and Summerterrace "Plaza": daily from 12.00 pm until 11.00 pm (last food order 10.30 pm)
The Unique Bar: currently closed
Market Place: offers a choice of selected beverages and snacks available for purchase 24 hours daily at your discretion
Sheraton Club Lounge: currently closed, Marriott Bonvoy member, who are eligible to use the lounge services, have the possibility to enjoy one dish  during the opening hours of our Restaurant "Ellipse Lounge"
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum Elite Members, Titanium Elite Members and Ambassador Elite Members are offered to enjoy breakfast buffet at our Restaurant Elements.
  • Lounge Access: The Sheraton Club Lounge is closed until further notice.
  • Welcome Gift: The Marriott Bonvoy Elite Welcome Gifts are offered according to the Marriott Bonvoy benefits.
  • Late Check-Out: Late Check Out is offered according to the Marriott Bonvoy benefits.
  • Mobile Check-In/Check-Out: Mobile check-in and check-out is available by using the Marriott Bonvoy App.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Mobile Guest Requests are available by using the Marriott Bonvoy App.