Luetzowufer 15, Berlin, Germany 10785

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Berlin Grand Hotel Esplanade.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants and fitness in accordance with German government guidance.
  • Hand disinfection stands are available in the public areas.
  • Entrance and intermediate doors open automatically or remain open.
  • No valet parking service available.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided hand sanitizing stations in high traffic areas.
Housekeeping services: Have been revised to limit staff interactions. Rooms to be serviced before and after the stay. Housekeeping services during the stay on demand only. Frequent airing of the guest rooms, especially after cleaning.
Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. It is mandatory for our guests to wear personal face coverings.
Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: 

  • All non-basic elements are removed from the guest rooms.
  • Minibars - No offering of beverages in the minibar, guests can purchase a range of beverages and snacks at the Market place at Reception.
  • Coffee machines & Kettles - Sanitised for your safety.
  • Disinfectant wipes provided in rooms, Face masks available at the Market place at Reception.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours daily, reduced capacity. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks mandatory.
Swimming Pool: Closed until further notice
Sheraton Club Lounge: Closed until further notice
We have revised service across our Restaurants and Bars so check the website for the latest opening times. We strongly recommend use of contactless payments or credit/debit card payments.

Elements Breakfast Restaurant: Open, continental breakfast between 7 am and 10 am
Ellipse Lounge Restaurant: Open with reduced opening hours
The Unique Bar: Closed until further notice
Market Place: offers a choice of selected beverages and snacks available for purchase 24 hours daily at your discretion
Sheraton Club Lounge: Closed until further notice

Pick-up service is available directly from the restaurant.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: We offer a reduced continental breakfast in our Elements Restaurant daily between 7 am and 10 am. As an alternative you may collect your breakfast at the Elements Restaurant and consume it in your guest room.
  • Lounge Access: No access possible, since Lounge is closed until further notice.
  • Welcome Gift: Not available until further notice.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, as per Standard.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Guest Services.
  • Mobile Guest Requests: Available via Mobile Chat.