Stay Well

Welcome to Hotel Marqués de Riscal, a Luxury Collection Hotel, Elciego.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

 

  • We have increased the frequency of cleaning and disinfection, particularly in high traffic areas, including rest rooms, elevators and escalators as well as provided more sanitizing stations.
  • Staff will wear Personal Protective Equipment, like face masks and gloves based on the activities they are performing and based on local authorities directions.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • We have increased the frequency of cleaning and disinfection, particularly in high traffic areas, including rest rooms, elevators and escalators as well as provided more sanitizing stations
  • Staff will wear Personal Protective Equipment, like masks and gloves based on the activities they are performing and based on local authorities directions.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacities in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open for one party of guest at a time. Reservations are taken by the Spa team, and cleaning of the space is done after each use
Spa: Open, reservations are required
Our restaurant and wine bar are open for hotel guest and visitors.
Menus are available via QR codes for all venues
Mini Bars are disinfected restocked & sealed after each guest

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.