Lot G-23A, Kota Kinabalu, Sabah, Malaysia 88000

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Kota Kinabalu Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and public areas in accordance with government guidance.
  • Hand sanitiser stations are available in high-traffic areas.
  • Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.
  • Mobile check-in and key together with other service requests available through the Marriott Bonvoy™ mobile app.
  • Face coverings are required to be worn in hotel public areas by both guests and associates.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All vendors and employees entering the building are getting temperature checks.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. Face masks available on request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: 24-hour access with guest key. Face masks and social distancing encouraged.
  • Pool: Open, social distancing required.
  • Restaurants: Open, face masks required for entry, temperature checking, social distancing required.
  • Hotel Lobby: Face masks required for entry, temperature checking, social distancing required.
  • M Club: Closed till further notice.
  • Room Service: 7AM till 11PM.
We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in certain areas. We strongly recommend advance booking, use of contactless payments or credit/debit card payments.


Kitchen@8: Open for breakfast, closes at 3PM
Big Fish: 3PM till 11:30PM
Stylo: 3PM till 12AM
Teppan Table: Closed till further notice
The Lounge: 8AM till 11PM
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Semi served buffet breakfast is available at Kitchen@8 at Level 8.
  • Lounge Access: M Club is closed till further notice.
  • Welcome Gift: Available, as per standard
  • Late Check-Out: Available, subject to availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available
With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad