Stay Well.

Welcome to Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates. All guests are required to scan the Thai-Chana QR code on entering and leaving the hotel which includes a feedback questionnaire on the measures taken by the hotel.

We are proud to be certified by the Amazing Thailand Safety & Health Administration (SHA) for the measures introduced as part of the commitment to clean initiatives.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Hourly sanitizing of high-touch points in public spaces.
  • Associates wear gloves and face mask as well as respect social distancing of 6 feet.
  • We clean elevator buttons including inside the elevators.
  • We clean staircase handrails and door handles.
  • We clean public washrooms including washroom doors.
  • Highly effective cleaning products from Ecolab with different color cloth for each type of surface / area of the room to avoid cross contamination.
  • Highest level of disinfecting protocols to be followed with particular attention paid to key touch points like remote control, switches, safes and phones.
  • Face masks and gloves are mandatory while servicing the room.
  • Cleanliness amenity for all guests arriving.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Effective October 16th, 2021, the modifications we have made include:


  • Swimming Pool open daily from 8:00 until 18:00 hrs.
  • The Fitness Club open daily from 6:00 until 21:00 hrs.
  • The Grande Spa open daily from 11:00 until 21:00 hrs.
  • Sauna, Steam Room and Jacuzzi closed until further notice
  • All guests are required to scan the Thai-Chana QR code on entering and leaving the hotel which includes a feedback questionnaire on the measures taken by the hotel.
  • QR coded digital menus will be offered at all restaurants to offer contactless viewing.
  • All tables will be sanitized periodically, and all restaurants are operating with reduced capacity to ensure social distancing.
  • A refreshed buffet with enhanced cleanliness and safety measures as well as buffet to table concept offered.
  • Guests can be reassured of the cleaning processes within kitchens including deep cleaning, food handlers extensively trained and audited on safe food practices.
  • All associates in restaurants and bars also wear gloves and face masks at all times in kitchen and in service.


Opening Times:

In response to current circumstances and Bangkok Metropolitan Administrator (BMA) announcements, allow us to introduce you to what to expect at our hotel as we have made a few adjustment to the food and beverage services available during your stay.


  • Orchid Café open daily from 6:30 until 22:00 hrs. (Last order 21:00 hrs.)
  • Rossini's open Friday - Saturday from 17:30 - 22:00 hrs. (Last order 21:00 hrs.)
  • The Living Room open Friday - Sunday from 11:00 - 21:00 hrs. (Last order 20:00 hrs.)
  • The Sala open daily from 10:00 to 18:00 hrs. (Last order 17:00 hrs.)
  • In-room Dining available daily from 6:30 to 22:00 hrs. (Last order 21:00 hrs.)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.