2 Charoen Krung Road Soi 30 (Captain Bush Lane), Bangkok, Thailand 10500

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Royal Orchid Sheraton Hotel & Towers.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Guests and visitors are required to scan Thai Chana QR code (the governor platform) to check-in upon arrival and check-out prior departure from hotel.
  • Alcohol hand-sanitizer provided around public areas.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and all areas in accordance with THAI government guidance.
  • Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, escalators, handrail and counters.
  • Personal Protective Equipment: Staff member will wear and use the protection form (e.g. face mask, gloves, etc.) based on the activities they are performing and based on the direction by the local authorities. All guests, are encourage to wear the face mask all the time when going out to public. All employees and vendors entering the building are getting temperature checks.
  • Electronic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers in our public area with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: We're implementing the sanitizing on items in room and using the high quality disinfectant product.
  • Minibars: Sanitized every single item before placing in guest room, we provide some specific items upon arrival and some items are available upon request.
     


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, 24-hour access with guest key, limited capacity to abide by social distancing regulations. Sanitize all machines and equipment after use. Time limit may be in place at peak times to enable enhanced cleaning protocols. Alcohol gel provided.
  • Swimming Pool: Open, 2 pools; Terrace Pool 06:00 hrs. - 22:00 hrs. and Garden Pool 07:00 hrs. - 19:00 hrs. Limit 8 persons per hour per time. Equipment and sunbed facilities have been arranged to abide by social distancing regulations. Time limit may be in place at peak times to enable enhanced cleaning protocols.
  • Room Service: Open, 24-hour on request, staff member will wear and use the protection form (e.g. face mask, gloves, etc.) during serving the meal.
  • Business Center: Open, 24-hour, limited capacity to abide by social distancing regulations. Sanitize all area every 2 hour.
  • Club lounge: Closed until further notice. (all lounge related services moved to Giorgio's Restaurant)

Venue Opening Hours:

 

  • Giorgio's: Daily from 07:00 hrs. - 11:00 hrs. for breakfast and 11:00 hrs. - 23:00 hrs. for lunch and dinner (last order 22:30 hrs.)
  • Thara Thong Royal Thai Cuisine: Thursday - Sunday from 18:00 hrs. - 22:30 hrs. (last order 22:00 hrs.)
  • Riverside Grill: Saturday & Sunday from Noon - 14:30 hrs. (all you can eat)
  • Riverside Grill: Thursday from 17:00 hrs - 22:30 hrs (Burger and Brews)
  • Riverside Grill: Friday, Saturday and Sunday from 16:00 hrs. - 01:00 hrs. (all you can eat concept & bar)
  • Lobby Lounge: Daily from 9:00 hrs. - 24:00 hrs.
  • In Room Dining: Daily 24-hours


Enhanced food safety protocols and social distancing in the venues as follows;

 

  • All culinary associates will wear and use the protection form (e.g. face mask, gloves, etc.) during operation hours and food preparation process.
  • All culinary and food & beverage associates wash and sanitize their hands every 20 minutes throughout the day.
  • All food contact area in the kitchens are sanitized every 2 hours with the highest grade of food safe chemicals.
  • All culinary and food & beverage associates' body temperature check upon entering the Hotel
  • All tables and table top equipment are sanitized between guest seatings.

Social Distancing:

The hotel, food & beverage venues comply with the current local guidelines for social distancing such as limited seating capacities, spacing between tables, hand sanitizer available throughout the venues, options of paperless menus and touchless payment options are made available on top of the local tracking application that encourages patrons to ‘check in' and provide feedback on the current hygiene practice proposed by the hotel. Buffet are currently limited and do not allowed self-service as per local guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Giorgio's restaurant during. Self-service buffet not available.
  • Lounge Access: Sheraton Club is not available. Titanium/Ambassador will be offered a selection of breakfast, snacks/beverage and evening cocktails choices at Giorgio's restaurant.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard, benefit follow by Elite tier.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk upon arrival.
  • Mobile Guest Requests: Available via mobile chat.
SHA Certifications: Royal Orchid Sheraton Hotel & Towers has received official certification as a Thai hospitality business strictly adhering to safety and hygiene measures as established by the Tourism Authority of Thailand (TAT). It also further recognizes the hard work we've done at our hotel to upgrade all hygiene procedures. Our hotel's upgraded hygiene measures are likewise part of "Marriott International Commitment to Clean" initiative rolled out globally. Through the initiative we're able to make with even greater confidence a vital promise: to ensure the safety, health and well-being of every guest and visitor.
We are deploying scientifically supported practices and innovations that tackle the main ways COVID-19 is transmitted in order to provide a new normal environment and procedures for a safe delivery of your meetings & events. We provide new normal meeting and events including banqueting setup with preventive measure such as one-way entrance and exit with a temperature check point and provide multiple check in desk with social distancing rule, hand sanitizer also available at the meeting & event spaces and cleaning protocols have been enhanced to disinfect every meeting space by using disinfection service.