Aloft Bengaluru Cessna Business Park has implemented changes in every single department with regards to our guests as well as staff. A few key changes that we have brought about are:
Front of the House:
- Divisions made in the lobby as well as seating equipment (sofas / couches) to ensure social distancing.
- "Namaste"- will be adopted as a standardized greeting for all guests at every touchpoint to maintain social distancing.
- Associates will be mandatorily wearing face masks and gloves at all times on the floor.
- Hand sanitization stations will be available for guests at various points, 70% alcohol liquid based sanitizer will be used for hand sanitization.
- Temperature checks will be done for all guests and a guest will be provided with a face mask, if they are not wearing one.
- In order to maintain social distancing, front desk will have a protective shield.
- To minimize contact, all guests will be encouraged to use mobile check-in and check-out and also use mobile keys along with online payments.
- All guest stationary will be sanitized after every single use.
- Guest elevators will operate a maximum capacity of 4 guests per elevator with aesthetic markings on the floor to indicate standing positions.
Guest Rooms:
- Our hotels will use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- All guest rooms will be held for 24hrs post check out before releasing it to another guest.
- Guestrooms will be equipped with disinfecting wipes and sanitizers while dry amenities will be available on-request.
- Rooms will be equipped with QR codes leading to the digital menus to limit contact.
- The order taker will check with the guest if they would like the server to enter the guest room with the trolley or would they prefer a contactless delivery.
Besides these, there have been a lot more changes brought about in guest transportation, events and catering and even back of the house.
NEW NORMAL AT ALOFT