1001 Broadway, Nashville, Tennessee USA 37203

Explore the world with confidence

At Union Station Hotel Nashville, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desk service lines.

Mobile check-in and key and service requests delivered via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in the hotel.

Electrostatic Spraying: We're adding enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

Disinfectant wipes are available in the room for every arriving guest as well as upon request.
Room Service has been suspended until further notice.
Housekeeping service provided on request to promote social distancing.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.
Fitness Center: Open, face masks and social distancing required at all times.
Carter's
Limited service offerings
Bar hours 4pm- 9pm
Restaurant staff with proper PPE and enhanced precautions for safe food service.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Limited Breakfast for Platinum, Titanium and Ambassador members.
  • Late Check-Out: Hotel is honoring late check-out requests
  • Mobile Check-In/Check-Out: Mobile Check-In/ Check- Out is available at this hotel.
  • Mobile Guest Requests: Mobile Guest Requests are available at this hotel.

"Meet with CARE" is our strategic yet sensitive approach in creating memorable experiences brilliantly and responsibly.

Our Commitment to Accommodate Responsible Experiences:

 

  • Design: Meeting set-ups that support and promote comfortable social distancing practices and options for video conferencing.
  • Dining: Responsible culinary handling, back of house preparation, and serving techniques.
  • Catering: Individually wrapped and self-contained meal option experiences that are uniquely crafted while incredibly delicious. Creative Chef Attended buffet options are available to promote social distancing.
  • Communication: Proactive messaging and reminders strategically placed reminding guests of safe best practices.
  • Sanitize: Sanitizing stations strategically placed in meeting rooms, hallways, guest floor elevator landings, and hotel entrances.
  • Cleanliness: Vigilant cleaning and sanitation practices with great frequency in guest rooms, meeting areas, public areas, restaurants, restrooms.
  • Safe Distancing: Promoting of proper occupancies in elevators, restrooms, gathering areas, outlets and guest amenities (fitness center and pool).
  • Experience: Well minded and responsible check-in, banquet service and enhanced audio visual experiences.