700 Cool Springs Blvd., Franklin, Tennessee USA 37067

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Franklin Marriott Cool Springs.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
  • We have posted signage at the entrance to the hotel showing our mask requirements as well as suggested hygiene with hand washing.
  • We have placed hand sanitizing stations throughout our public space and in all elevator cabs.
    • We are practicing social distancing for meeting rooms set-ups on request and in food outlets with the spacing of tables.
  • We have protective barriers at all front desk check in stations.
  • We continue to monitor and follow all state and local guidance and ordinance.


  • Mobile check-in, limited housekeeping contact, for guests staying more than one night rooms are cleaned on request only, contactless delivery of towels and other amenities.
  • No shuttle van running at this time, dry cleaning is on request only, restaurant hours reduced to the hours of 7AM - 10PM and may fluctuate depending on business levels.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


For guests staying more than one night we are refreshing the room on request only. When we do refresh we will replace towels, disinfect high touch points and replace amenities. Bed linens will not be changed unless specifically requested. We have removed unwrapped glassware and collateral from guest rooms. We have also placed hand sanitizing wipes in the room for each arriving guest.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open.
Indoor swimming pool: Open.
Shuttle: Currently not operating.
M Club (Concierge Lounge): Open. Mon-Thurs: 6:30 am - 10 pm, Fri: 6:30 am - 12 pm, Sun: 5-10 pm.
Restaurant and Bar: Open.

Our restaurant and Bar are open from the hours of 7AM - 10PM. We have implemented the following precautions:


  • Tables are arranged in a socially distanced manner.
  • Additional hand sanitizing stations are placed at the entrance to the outlets.
  • Signage is placed on tables showing which are sanitized and ready to be seated.
  • All employees wear PPE and practice proper sanitation standards for food prep, hand washing and cleaning.


Room service is unavailable. Carry out is available in place of room service delivery.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Open 7AM - 10:30AM
  • Lounge Access: The lounge is closed however Platinum Elite and higher are offered complimentary breakfast in our restaurant.
  • Welcome Gift: Provided according to standard
  • Late Check-Out: Provided according to standard
  • Mobile Check-In/Check-Out: Provided according to standard
  • Mobile Key: Provided according to standard
  • Mobile Dining: Not available
  • Mobile Guest Requests: Provided according to standard