201 8th Avenue South, Nashville, Tennessee USA 37203

Stay well

Welcome to JW Marriott Nashville.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Signage has been placed throughout all public areas of the hotel to remind guests to practice social distancing. Occupancy limits and seating capacity reductions are also stated in signage in our restaurants and bars in compliance with local and state mandates, and partitions have been installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app. Contactless in-room dining deliveries can also be arranged directly through the hotel.

Valet parking attendants are required to wear face masks at all times. Contactless vehicle retrieval is made available through the hotel MMS text messaging service. Valet attendants are required to apply hand sanitizer when entering and exiting your vehicle as well as disinfect the door handle, steering wheel, and any items they may come in contact with when parking and retrieving your vehicle.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our high-frequency cleaning practices throughout our property and in our guestrooms. These include:

Enhanced High-Frequency Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. High touchpoint surfaces like door handles, elevator buttons, escalator railings, and countertops, are all cleaning once or more per hour.

Personal Protective Equipment (PPE): Staff members are required to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas of the hotel and in the Nashville metro area.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Every guest room is thoroughly cleaned and disinfected between each guest. Disinfectant wipes are available in the room for every arriving guest as well as upon request. Television remotes are sanitized and pre-packaged in cellophane for your convenience. In order to minimize exposure, amenities and toiletries will be replenished at the time a guest request is received. Should service be requested, we will schedule this with the guest(s) as they will need to vacate the room during this time. Services will include changing linens and towels, removing trash, sanitation and cleaning.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Please note that masks are required to enter any Nashville business, including our hotel. Additionally, strict social distancing measures are in place and as a result, access to fitness center cardio equipment and rooftop pool deck seating is limited.

The modifications we have made include:

 

  • Fitness Center: 24-Hours a day, 7 days a week
  • Rooftop Pool Deck: 6AM to 11PM, daily. *Open year-round, weather permitting
  • Spa by JW: 9AM to 6PM, THURS-SUN
  • Bells & Whistles Retail Boutique and Sundry: 10AM to 6PM, FRI-SUN or opened upon guest request
*Hours are subject to change

For our Marriott Bonvoy members: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for understanding in cases where we may have to offer an alternative. For questions or to get the most up to date information on alternative offerings, please contact us directly via mobile chat, email or call the hotel directly.

ADVISORY: FACE MASKS ARE REQUIRED TO BE WORN IN PUBLIC IN DAVIDSON COUNTY PER THE METRO BOARD OF HEALTH.

We are committed to making on-property dining available while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Please note that face masks are required to enter any Nashville business, including our hotel and each of its restaurants. Additionally, strict social distancing measures are in place and as a result, seating in our dining establishments is limited.

QR code digital menus are available in all dining establishments. Printed one-time use menus are available upon request. Partitions are in place at all food and beverage service lines.

The modifications we have made include:

 

  • Bourbon Steak by Michelin-star chef Michael Mina: 5PM to 9:30PM, daily
  • Stompin' Grounds Market: 6AM to 4PM, SUN-THURS, 6AM to 10PM, FRI & SAT
  • Stompin' Grounds Restaurant: Open for breakfast and lunch service: 7AM to 3PM, daily
  • Cumberland Bar: 3PM to 11PM, MON-SAT, 12PM to 11PM on Football Sunday
  • In-Room Dining: Contactless delivery available - 7AM to 10PM, SUN-THURS, 7AM to 12AM, FRI & SAT
  • Cabana Club Pool Bar & Grill: Closed for the season
  • Executive Lounge: Closed until further notice
*Hours are subject to change

For our Marriott Bonvoy members: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for understanding in cases where we may have to offer an alternative. For questions or to get the most up to date information on alternative offerings, please contact us directly via mobile chat, email or call the hotel directly.

ADVISORY: FACE MASKS ARE REQUIRED TO BE WORN IN PUBLIC IN DAVIDSON COUNTY PER THE METRO BOARD OF HEALTH.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

 

  • Breakfast: 2 Breakfast Vouchers Daily for Stompin' Grounds Restaurant Offered to Platinum Elite Marriott Bonvoy Members and Above
  • Lounge Access: Temporarily Suspended
  • Late Check-Out: Honoring 2PM Late Checkout Requests Based upon Hotel Availability for Gold Marriott Bonvoy Members and Above
  • Mobile Check-In/Check-Out: Available within the Marriott Bonvoy App
  • Mobile Key: Available within the Marriott Bonvoy App
  • Mobile Guest Requests: Available within the Marriott Bonvoy App