623 Union Street, Nashville, Tennessee USA 37219

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Nashville Downtown.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

The health and wellbeing of our guests and team are of paramount importance to us. Through our partnership with Ecolab, we adhere to rigorous cleaning standards based upon guidance from the Centers for Disease Control and Prevention (CDC). We have installed over 50 hand sanitizer stations throughout the hotel for both our guest and associates to use along with social distancing signage and floor decals as friendly reminders for everyone.

 

The Sheraton Grand follows all Nashville and State mandates including occupancy limits, seating capacities and mandatory masks.

 

Mobile check in and mobile key along with service request can be requested thru the Marriott Bonvoy App.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Guest rooms are not occupied for 48 hours after the previous guest departure



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all times.
Pool: Open, mask are required while sitting poolside.
Valet Parking: open, mask required when exiting vehicle
Skye: Open nightly at 4:00 PM, masks required for entry. Social distancing and capacity rules are in effect.
Gift shop/Coffee shop: Open, mask are required

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Club lounge is closed, for qualifying Marriott Bonvoy members complimentary appetizer offered in Skye
  • Welcome Gift: To qualifying Marriott Bonvoy members points offered
  • Late Check-Out: Late checkout services offered
  • Mobile Check-In/Check-Out: Mobile check in and check out offered to all Marriott Bonvoy Members
  • Mobile Key: Mobile key offered to all arriving Marriott Bonvoy Members
  • Mobile Guest Requests: Mobile guest request offered to all Marriott Bonvoy Members