515 Queen Street, Brisbane, Queensland Australia 4000

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Brisbane Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout the hotel to remind guests to maintain social distancing, occupancy limits and seating capacities have been reduced in our restaurant in compliance with local and state mandates.

Mobile check-in and key, service requests and room service orders delivered right to your door via the Marriott Bonvoy mobile app.

In keeping with Marriott's Commitment to Clean, we have elevated our cleaning protocols throughout the property and in our guest rooms:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided more hand sanitising stations throughout the hotel.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (for example: face coverings, gloves, etc.) based on the activities they are performing and on the recommendation of local health authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilising enhanced cleaning technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are provided for your use and peace of mind during your stay.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to taking care of you and making the amenities and services at our hotel available to you while complying with local health regulations. For the time being, in line with guidelines on reduced capacities and social distancing, some of our amenities and services are currently unavailable for guest use, including our Fitness Centre, Spa, Pool and Lounges.
Motion Dining is temporarily closed. Follow us on Facebook to stay up to date with any information or details of our restaurant's reopening.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.