Avenida Carrera 9 #115 - 30, Bogota, Colombia

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local government mandates.
  • Complete sanitation stations installed at hotel entrances and common areas.
  • A Hygiene kit including face masks, sanitizer gel and alcoholic wiped will be provided in guest rooms.
  • Luggage disinfection upon arrival & luggage assistance is available on request.
  • Guests must wear personal face coverings in public spaces in compliance with local government mandates.
  • Partitions have been installed at front desk and food service counters.
  • Maximum 2 guest per elevator is permitted.
  • A-la-carte service breakfast & dining options with digital menus.
  • No valet service is currently available for parking.
  • We recommend paying by phone or contactless card at our Welcome Desk as well as in W Lounge, Away Spa, Market Kitchen & BBC.

 

Mobile check-in and room key via the Marriott Bonvoy™ mobile app. Hotel amenities, services (room service, takeaway, minibar & transportation) and table bookings in our venues & facilities (Away Spa & Fit) via QR code scan.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and front-desk as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests must wear personal face coverings in public spaces in compliance with local government mandates.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Green Choice Programme: In order to give you the opportunity to minimize our staff to access your room, we would kindly ask you to let us know if you wish to have your room cleaned on a daily basis or if you wish to take advantage of our Make a Green Choice programme, and reduce the frequency of cleaning.


Room Amenities:

 

  • A Hygiene kit including face masks, sanitizer gel, and alcoholic wiped will be provided in guest rooms.
  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
  • Literature including Magazines, Books have been removed from rooms.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • In Room Dining orders through QR codes and telephone.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fit: Closed until further notice.
  • Away Spa: Closed until further notice.
  • We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas via QR code.
  • We strongly recommend advanced booking, use of contactless payments or credit/debit card payments.
  • Our breakfast service has been adapted as a served buffet with installed partitions in order to secure social distancing.
  • Our In Room Dining service will be available to our guestrooms, order directly through a QR code from the room.

 

W Lounge: Closed until further notice. 
Market Kitchen: Closed until further notice.
Bogota Beer Company: Closed until further notice.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Provided according to standard.
  • Welcome Gift: Provided according to standard.
  • Late Check-Out: Provided according to standard.
  • Mobile Check-In/Check-Out: Provided according to standard.
  • Mobile Key: Provided according to standard.
  • Mobile Dining: Provided according to standard.
  • Mobile Guest Requests: Provided according to standard.