105 St. Michael's Road, Bournemouth, England United Kingdom BH2 5DU

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Bournemouth Highcliff Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing and seating capacities reductions in Brasserie Blanc restaurant in compliance with government advice, and partitions installed at front desks.
  • Mobile check-in and key, service requests delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Currently room service Food and Beverage is suspended.
  • No valet service is currently available for parking and spaces are limited for the hotel.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities:

 

  • In-room coffee makers are not currently available.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Centre: Closed until further notice
Outdoor Pool: Closed until further notice
Beach: Open
Lounges: Open, Pre booking a table is advised with some walk-in tables available
Public Spaces: Open, socially distanced chairs and tables
Our partner Brassiere Blanc operated all our Food and Beverage outlets. To find out more regarding Brassiere Blanc safety measure please visit their website https://brasserieblanc.com/restaurants/bournemouth/#
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: All member above Platinum will receive complimentary Breakfast in the restaurant as the hotel does not operate a members lounge
  • Welcome Gift: All members above Platinum with receive as per normal
  • Late Check-Out: Gold late check out 2pm, Platinum and above 4pm late checkout.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Guest Requests: Available