Juhu Tara Road, Mumbai, India 400049

STAY WELL

Welcome to JW Marriott Mumbai Juhu.

 

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

 

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

 

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

 

We are delighted to welcome you.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Guests are required to display the Aarogya Setu app upon arrival and partitions have been installed at the front desks. A user-friendly mobile application has been installed for all hotel-related information such as guest services directory, restaurant menus, spa, laundry and in-room dining - this is accessible via QR code tent cards in all rooms.


Seating capacities reductions and rearrangement has been undertaken in our restaurants, banquets and public spaces in compliance with local and state mandates.


Digital menus are available in all restaurants and the spa and digital payment process is available for all services.


Signage is placed throughout the hotel to remind guests to maintain social distancing.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Sanitizers and face masks are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center - Closed until further notice
  • Spa - Closed until further notice
  • Beach - Open as per government guidelines
  • Restaurants - Lotus Cafe and Bombay Baking Company open for guests staying with us. Dashanzi, Saffron, Reflections and Mezzo Mezzo closed until further notice
  • Executive Lounge - Closed until further notice
  • Toddler's Room - Closed until further notice
  • Pools - Closed until further notice
  • Banquet venues - Open as per government guidelines, face masks required at all times
  • Lotus Cafe - Open for guests staying with us with limited hours of operation
  • Bombay Baking Company - Open for guests staying with us with limited hours of operation
  • Dashanzi - Closed until further notice
  • Saffron - Closed until further notice
  • Mezzo Mezzo - Closed until further notice
  • Reflections - Closed until further notice


*Marriott on Wheels - We are home delivering signature delicacies from our award-winning restaurants, ensuring utmost safety and hygiene standards.

 

  • Hygiene: Complete caution with regards to hygiene levels are maintained as per HACCP standards
  • Packed with care: Orders are safely packed in disposable containers
  • Drop: Freshly cooked food dropped at the doorstep
  • Chauffeur's safety: Road safety gear and valid IDs are provided to our chauffeurs
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Lotus Cafe for guests staying with us and in-room dining service available
  • Lounge Access: Closed until further notice
  • Welcome Gift: Available as part of our Staycation package and for Marriott Bonvoy members
  • Late Check-Out: Available for all guests staying on the Staycation package
  • Mobile Check-In/Check-Out: Currently unavailable
  • Mobile Key: Currently unavailable
  • Mobile Dining: Available for all guests staying in the hotel
  • Mobile Guest Requests: Available for all guests through the Marriott Bonvoy application