110 Huntington Avenue, Boston, Massachusetts USA 02116

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Boston Marriott Copley Place.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Please pack your mask. In accordance with Boston mandates, masks/face coverings will be required in all public areas of the hotel beginning Friday, August 27th, 2021. 
  • Mobile check-in/check-out, mobile key, mobile dining, and mobile service requests are all available via the Marriott Bonvoy mobile app.
  • Valet parking service is not available at this time, however self-parking is available with in/out privileges.

In keeping with Marriott's Commitment to Clean, the hotel has made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in high-traffic areas including lobby, restrooms, and elevators. Hand sanitizing stations are available.

Personal Protective Equipment (PPE): Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on the guidelines set forth by Marriott and the state and local authorities. Non-vaccinated guests are advised to wear personal face coverings.

Disinfectant wipes are available in every guest room as well as upon request.

 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

The hotel is committed to making as many amenities and services available as possible while recovering from state and local COVID-19 restrictions.

Modifications we have made include:

  • Fitness Center is open
  • Indoor Pool is open 
  • Self-Service Business Center is open
  • Our new M Club Lounge is now open > learn more
  • Copley Place & Prudential Center Shopping Galleries are open and accessible via the 2nd floor of the hotel

Our hotel is committed to following all Marriott and state and local protocols for safe food handling. Current dining updates include:

  • Yard House is open for breakfast, lunch and dinner beginning October 4, 2021 (Champions and Connexion Lounge are permanently closed) 
  • A la Carte dining is open with contactless pick-up available at the front desk. Hours of operation are 6A-2P and 5P-11P. Ordering is available via mobile dining. View current menu.
  • Starbucks is open and located on the 2nd floor of the hotel. Hours are Monday-Friday 7A-2:30P and Saturday/Sunday 9A-4:30P.
  • Complimentary coffee and tea are available in each guest room.
  • Star Market grocery store is located across the street for your convenience.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: "A La Carte" is available for all guests 6A-11A. Currently pick-up service only. Complimentary breakfast via A La Carte for all Platinum, Titanium and Ambassador Elite Bonvoy members
  • Lounge Access: Concierge Lounge is not open at this time
  • Welcome Gift: Platinum, Titanium and Ambassador Elite members are provided a welcome gift bag and 1,000 reward points
  • Late Check-Out: Late checkout is available
  • Mobile Check-In/Check-Out: Mobile check-in/check-out is available
  • Mobile Key: Mobile Key is available
  • Mobile Dining: Mobile dining is available 6A - 2P | 5P-11P
  • Mobile Guest Requests: Mobile guest requests is fully operational