110 Huntington Avenue, Boston, Massachusetts USA 02116

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Boston Marriott Copley Place.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage is placed throughout the hotel to remind guests to maintain social distancing. Occupancy limits and seating capacity reductions are in compliance with local and state mandates. Partitions have been installed at front desk to minimize contact.

Mobile check-in/check-out, mobile key, and mobile service requests, are all available via the Marriott Bonvoy mobile app.

Valet service is currently not available but self parking with in/out privileges is.

Business Center is open with reduced services and hours.
In keeping with Marriott's Commitment to Clean, the hotel has made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on the guidelines set forth by Marriott and the state and local authorities. Guests are required to wear personal face coverings.

Disinfectant wipes are available in every guest room, for every arriving guest, as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
The hotel is committed to making as many amenities and services at our property available as possible while complying with state and local regulations, including guidance on reduced capacities in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center & Pool: Open, masks required at all times (except when swimming). Disinfectant wipes available at all equipment stations. Deep cleaning overnight in addition to services provided throughout the day. Temporary hours are 6:00A-10:30P.

Copley Place & Prudential Center Shopping Galleries: Open, masks required at all times. Access via Huntington Ave entrances.
Hotel is committed to following all Marriott and state and local protocols for safe food handling. Modifications are in place with utilization of PPE for associates, equipment sanitization between guest use, and packaging and portability of food items.

A La Carte Dining: Open, contactless pick-up available at the front desk. Hours of operation are 6A-2P and 5P-11P.

Champions, Connexion Lounge and Starbucks temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: "A La Carte" is available for all guests 6A-11A. Currently pick-up service only. Complimentary breakfast via A La Carte for all Platinum, Titanium and Ambassador Elite Bonvoy members
  • Lounge Access: Concierge Lounge is not open at this time
  • Welcome Gift: Platinum, Titanium and Ambassador Elite members are provided a welcome gift bag and 1,000 reward points
  • Late Check-Out: Late checkout is available
  • Mobile Check-In/Check-Out: Mobile check-in/check-out is available
  • Mobile Key: Mobile Key is available
  • Mobile Dining: Mobile dining is available 6A - 2P | 5P-11P
  • Mobile Guest Requests: Mobile guest requests is fully operational