2345 Commonwealth Avenue, Newton, Massachusetts USA 02466

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Boston Marriott Newton.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotel to remind guests to maintain social distancing in all public areas, occupancy limits in compliance with local and state mandates, and partitions installed at the front desk & restaurant.
  • Easy-scan QR codes for all items in the Gift Shop allowing for a contactless experience.
  • Mobile check-in & key, and service requests available via the Marriott Bonvoy™ mobile app.
  • Self-parking is available for a fee.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including our lobby, gift shop, public restrooms & elevators, and have added additional hand sanitizing stations in public spaces.   

Personal Protective Equipment (PPE)
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all indoor public spaces. 

Electrostatic Spraying
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
 

Housekeeping Service
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will be providing housekeeping services every 3rd night. We kindly ask that you vacate the room during the cleaning protocols to maintain proper distancing. We will be happy to schedule service according to your preferences. Please note that if you are staying 7 days or more nights, service will be offered on a weekly basis.

We are committed to making the amenities and services at Boston Marriott Newton available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:   

 

Fitness Center - Open Daily with limited capacity of 8 people at a time per state regulation. All guests will need to sign a key in and out at the Front Desk.
Indoor Pool - Temporarily Closed
Club Lounge - Temporarily Closed
Business Center - Open daily 
Gift Shop - Open daily with limited beverages and grab & go food items

Modified operational practices throughout our food & beverage outlets. All food handlers trained on safe food preparation and service practices, and self-audits in accordance with food safety standards as guidelines. The modifications we have made include:


Riverbend Bar & Grill  - Open Tuesday through Saturday, 5:00pm - 9:30pm with a limited menu available for dine-in or grab & go
Riverbend Lounge - Open Tuesday through Saturday, 5:00pm - 9:30pm with a limited menu available for dine-in or grab & go
Starbucks 'we proudly serve' kiosk - Open Monday - Friday, 6:30am - 11:00 am; Saturday & Sunday, 7:00am - 12:00pm. Grab & go food items are available daily, 6am - 11pm.
Room Service - Temporarily Closed

 

For additional dining options during your stay, there are many nearby restaurants in Newton and Waltham available for indoor and outdoor seating, or delivery. Our team members will be delighted to provide a list of suggestions at check-in.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite, Titanium and Ambassador guests will receive points in lieu of breakfast as all outlets are temporarily closed.
  • Lounge Access: Our Concierge Lounge is temporarily closed.
  • Welcome Gift: Platinum Elite, Titanium and Ambassador will receive points in lieu of breakfast as all outlets are temporarily closed.
  • Late Check-Out: 4pm late check-out is available to all Platinum Elite, Titanium and Ambassador guests.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Mobile Dining is currently not available.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
Our dedicated events team is available to customize your next meeting or event, adhering to state guidelines and following safety protocols.
For our guests' convenience, we will be sending pre-arrival e-mails with information on current Massachusetts state mandates in effect. This information will also be available at the front desk upon check-in via easy-scan QR codes.