10 Avery Street, Boston, Massachusetts USA 02111

Stay well.

Welcome to The Ritz-Carlton, Boston.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
  • Mandatory Mask Usage in Public Spaces
  • Signage throughout our hotels to remind guests to maintain social distancing
  • Occupancy limits for all guests elevators and seating reductions in our public space and in our restaurants in compliance with local and state mandates
  • Partitions installed at front desks, concierge desk and food and beverage service lines.
  • Hand Sanitizing stations, sanitizing wipes located in public areas of the hotel to include the front desk area, elevator landings and all entrance and exit doors.
  • Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear masks in all public spaces.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

The Ritz-Carlton Club® Level Lounge: Open daily 7am - 8pm 

Artisan Bistro: Open daily from 7am-11am for breakfast and 4pm - 10pm for dinner

Avery Bar: Open Thursday - Saturday 4pm - 10pm

In-Room Dining: Available daily for 24 hour menu service, including breakfast, all-day dining and beverages.

Spa Hours of Operations
Monday to Friday: 9 a.m. to 8 p.m.
Saturday and Sunday: 9 a.m. to 5 p.m.

Equinox Fitness Center (Available for a fee of $15 per day). Hours of operation available here: https://www.equinox.com/clubs/boston/sportsclubboston

Housekeeping: Unless you prefer otherwise, we will provide daily housekeeping service, with a focus on high-touch surfaces, while you are away from your guestroom.

Turndown: Service is available upon request.
Artisan Bistro: Open daily from 7am - 11am for breakfast and 4pm - 10pm for dinner

Avery Bar: Thursday - Friday 4pm - 10pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Yes; not included as complimentary
  • Lounge Access: No; The Ritz-Carlton Club® Level Lounge is currently closed
  • Welcome Gift: Marriott Ambassador Elite only
  • Late Check-Out: Yes; late check-out based on availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: No
  • Mobile Dining: No
  • Mobile Guest Requests: Yes

Starting January 15, 2022, visitors must have proof of COVID-19 vaccination to enter certain areas within The Ritz-Carlton, Boston. That verification can be done with:


  • A CDC vaccination card
  • A digital image of your CDC card
  • An image of any official record
  • A City of Boston app or any other COVID vaccine verification app

Learn more at boston.gov/b-together