Harbour Bay Downtown, Jalan Duyung, Batam, Indonesia 29453

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Batam Marriott Hotel Harbour Bay.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with Indonesian government guidance.
  • All associates and guests are required to wear face mask.
  • Hand sanitizer stations are available in high-traffic areas.
  • Partitions have been installed at front desks and food service counters.
  • Self-Parking recommended, valet service available on request.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.

 

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 2 meters apart.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room.
  • Temperature Screening: We will be temperature screening associates and vendors at entry points. For guest we will be temperature screening where required by law.

 

Room Amenities:

  • Minibars - Sanitized and sealed and will be available upon guest request
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.
The modifications we have made include:

 

  • Fitness Center: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks provided.
  • Swimming Pool: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols.
  • Spa: Coming soon. Check website for opening times.
  • Restaurant: Open, face mask required.
  • Goji Kitchen & Bar caters breakfast, lunch and dinner from 6:00 AM to 10:00 PM
  • Mill & Co. offers freshest baked goods, pastries, tea and coffee from 7:00 AM to 3:00 PM
  • In Room Dining will be available from 6:00 AM - 11:00 PM
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Based on membership status
  • Lounge Access: Lounge access is not available at this current time
  • Welcome Gift: Yes
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not currently offered
  • Mobile Guest Requests: Available