5500 Hilton Avenue, Baton Rouge, Louisiana USA 70808

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Baton Rouge Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Pool: Open, social distancing required.
  • Lounges: Open, mask required for entry.
  • Fitness: Open, mask required at all times.
River Rouge Restaurant:
  • Breakfast: 6:30am-10:30am 7 days each week with limited menu
  • Lunch: Currently, not available
  • Dinner/Lounge: 3:30pm- 9:30pm
No Room Service at this time

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Currently, offering Bonvoy points instead (750 points)
  • Lounge Access: Currently, offering Bonvoy points instead (750 points)
  • Welcome Gift: Yes
  • Late Check-Out: Yes
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes
Our Commitment to Accommodate Responsible Experiences

"Meet with CARE" is our strategic yet sensitive approach in creating memorable experiences brilliantly and responsibly.

DESIGN
Meeting set-ups that support and promote comfortable social distancing practices. and options for video conferencing.

DINING
Responsible culinary handling, back of house preparation, and serving techniques.

CATERING
Individually wrapped and self-contained meal option experiences that are uniquely crafted while incredibly delicious.

COMMUNICATION
Proactive messaging and reminders strategically placed reminding guests of safe best practices.

SANITIZE
Sanitizing stations strategically placed in meeting rooms, hallways, guest floor elevator landings, and hotel entrances.

CLEANLINESS
Vigilant cleaning and sanitation practices with great frequency in guest rooms, meeting areas, public areas, restaurants, restrooms.

SAFE DISTANCING
Promoting of proper occupancies in elevators, restrooms, gathering areas, outlets and guest amenities (fitness center and pool).

EXPERIENCE
Well minded check-in experiences with essentials (masks, gloves, hand sanitizer) available.