Stay Well.

Welcome to Matild Palace, a Luxury Collection Hotel, Budapest.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Mobile Chat: communicate with us from anywhere at any time. Mobile chat is available from up to 48h hours before the day of arrival until 24 hours after your departure.
  • Mobile Guest Requests: connect with us via the Marriott Bonvoy™ Mobile Application to request items you would like delivered to your guest room.
  • Signage throughout the hotels are placed to promote physical distancing, occupancy limits, and encouraging guests to follow social distancing recommendations in compliance with local mandates.
  • We encourage contactless interaction upon arrival check-in and check-out; therefore, our guests can opt into the Mobile Key service via the Marriott Bonvoy™ Mobile App and receive a virtual key to their phone, without the need of a traditional plastic keycard. Guests receive an alert when their mobile key is activated following a mobile check-in. Mobile Check-Out is available via the mobile app allowing checking out without a personal contact at the Front Desk. After check-out, a digital copy of the invoice will be sent by email
  • Mobile Dining
  • Mobile Chat: communicate with us from anywhere at any time. Mobile chat is available from up to 48h hours before the day of arrival until 24 hours after your departure.
  • Mobile Guest Requests: connect with us via the Marriott Bonvoy™ Mobile Application to request items you would like delivered to your guest room.
  • Signage throughout the hotels are placed to promote physical distancing, occupancy limits, and encouraging guests to follow social distancing recommendations in compliance with local mandates.
  • We encourage contactless interaction upon arrival check-in and check-out; therefore, our guests can opt into the Mobile Key service via the Marriott Bonvoy™ Mobile App and receive a virtual key to their phone, without the need of a traditional plastic keycard. Guests receive an alert when their mobile key is activated following a mobile check-in.
  • Mobile Check-Out is available via the mobile app allowing checking out without a personal contact at the Front Desk. After check-out, a digital copy of the invoice will be sent by email
  • Mobile Dining

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

If Government regulation allows:

 

  • Fitness Center is open 24 hours, social distancing required allowing a maximum of four people to be present at any given time in the area.
  • Within the Spa social distancing required allowing a maximum of four people to be present at any given time in the wet area. Treatment reservations are required; 25 minutes in between treatment is allowed for disinfection and our Spa Team is wearing PPE, such as masks. Hand sanitizer is available in the spa area.
  • Valet parking service is available 24 hours with our Bell Team wearing PPE and gloves.

Spago Budapest by Wolfgang Puck - Operating daily outdoors for breakfast, lunch and dinner.

The Duchess - Operating daily for drinks, snacks, and cigars.

 

  • We comply with all local regulations on social distancing for open and indoor areas. All of our associates have undergone specific training on heightened hygiene practices in accordance with Marriot guidelines on COVID. Additionally, all associates are using PPE at all hours.
  • We minimized items (e.g., condiments, silverware, glassware, napkins, etc.) in guest rooms and on tables to allow for effective disinfection.
  • We strongly recommend advance booking and use of contactless payments, room charge or credit/debit card payments.
  • Online menus and single-use printed menus are available in every venue.
  • Sanitizing stations are available at hotel entrances.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes, à la carte option is provided.
  • Lounge Access: Not applicable
  • Welcome Gift: Provided according to standard.
  • Late Check-Out: Provided according to standard.
  • Mobile Check-In/Check-Out: Provided according to standard.
  • Mobile Key: Provided according to standard.
  • Mobile Dining: Available through the Marriott Bonvoy™ Mobile Application.
  • Mobile Guest Requests: Provided according to standard.