The Ritz-Carlton, Budapest

Stay well.

Welcome to Budapest.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Mobile Chat: communicate with us from anywhere at any time. Mobile chat is available from up to 48h hours before the day of arrival until 24 hours after your departure.
  • Mobile Guest Requests: connect with us via the App to request items you would like delivered to your guest room.
  • Signages throughout the hotels are placed to promote physical distancing, occupancy limits, and encouraging guests to follow social distancing recommendations in compliance with local mandates.
  • Partitions are installed at the front desk.
  • We encourage contactless interaction upon arrival check-in and check-out; therefore, our guests can opt into the Mobile Key service via the Marriott Bonvoy™ Mobile App and receive a virtual key to their phone, without the need of a traditional plastic keycard. Guests receive an alert when their mobile key is activated following a mobile check-in.
  • Mobile Check-Out is available via the mobile app allowing checking out without a personal contact at the Front Desk. After check-out, a digital copy of the invoice will be sent by email

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.
These include:

 

  • Enhanced Public Space Cleaning: we have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): the hotel team members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: we're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected. We removed all collaterals and decorative pillows from the rooms, all menus of the hotel outlets are available at the TV directory in each room. Mini-Bar in the rooms is available disinfected.
  • Guests can let us know if they wish that our Housekeeping Team does not enter the room during the stay.
  • No turndown and shoeshine service are currently available.


Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

We are committed to making the amenities and services at our property available while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center is open 6 am - 10 pm, social distancing required allowing a maximum of four people to be present at any given time in the area.
  • Spa is open 7 am - 10 pm, social distancing required allowing a maximum of four people to be present at any given time in the swimming pool area. Treatment reservations are required; massages and body treatments are also available in the room with surcharge. 25 minutes in between treatment is allowed for disinfection and our Spa Team is wearing PPE, such as masks. Hand sanitizer is available in the spa area.
  • Valet parking service is available 24 hours with our Bell Team wearing PPE and gloves.
  • Laundry is open 7 am - 9 pm, delivery on the following day from 9 am - 12 pm.
    • Delivery is on the same day evening from 6:00 pm - 9:00 pm, if laundry is picked up before 9:00 am.
    • Delivery is on the following day from 9:00 am to 12:00 pm if laundry is picked up after 9:00 am
  • Club Lounge is temporarily closed.
  • IPANEMA Brazilian Grill is open 7am - 10pm. We have redesigned our restaurant setup to ensure social distancing and removed all non-essential items, offering alternatives for traditional menus (QR codes).
  • The restaurant team is wearing PPE, such as masks. Guests are welcome to wear a personal face covering while in the hotel, but not mandatory.
  • We increased the frequency of cleaning and disinfection at high-volume areas and regularly touched surfaces; using only certified third-party vendors' products and hand-sanitizers stations are installed throughout the restaurant.
  • Room Service is available 24 hours for breakfast, for IPANEMA Brazilian Grill menu, for a special night menu, and for the kids' menu.

 

  • Kupola Lounge: temporarily closed.
  • Kupola Bar: temporarily closed
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Welcome Gift: Marriott Bonvoy Gold Elite Member - 500 Points per stay. Marriott Bonvoy Platinum Elite Member - 1,000 Points per stay. Marriott Bonvoy Titanium Elite Member - 1,000 Points per stay. Marriott Bonvoy Ambassador Elite Member - 1,000 Points per stay.
Late Check-Out: Marriott Bonvoy Silver Elite Member - Priority late checkout based on availability. Marriott Bonvoy Gold Elite Member - 2 p.m. late checkout based on availability. Marriott Bonvoy Platinum Elite Member - 4 p.m. late checkout guaranteed. Marriott Bonvoy Titanium Elite Member - 4 p.m. late checkout guaranteed. Marriott Bonvoy Ambassador Elite Member - 4 p.m. late checkout guaranteed.
Mobile Check-In/Check-Out: Marriott Bonvoy members have the opportunity to use the Marriott Bonvoy App to take advantage of contactless options, including Mobile Check-In to reduce the amount of time to complete check-in formalities and asking any question in advance. (Push notifications must be enabled for receiving the "Room is Ready Notification") Mobile Check-Out is available via the Mobile App to skip the Front Desk and receive a digital copy of the invoice by email.
Mobile Key: Benefit from a contactless experience by requesting Mobile Key. Your phone is your key.
Mobile Guest Requests: Connect with us via the App to request items you would like delivered to your guest room.