Calea 13 Septembrie 90, Bucharest, Romania 050726

Stay Well

Welcome to JW Marriott Bucharest Grand Hotel.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • We have installed signages throughout our hotel to remind and encourage guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants, in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Our restaurant menus are available via QR code scanning.
  • Mobile check-in, check out and service requests are possible via the Marriott Bonvoy™ mobile app.
  • No valet service is available for parking.
  • Temperature Screening: We are screening temperature for guests and each person entering the property, including associates.

In keeping with Marriott's Commitment to Clean, we made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings, due to local legal requirements.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

Airport transfer: Book a safe and pleasant transfer from/to the airport with the hotel private limousine, please contact us in advance to make a reservation and provide us with your flight details.

 

Fitness Center and Spa: The World Class Health Academy onsite is open. Face masks are mandatory all over the club premises, except during training. Pool, Jacuzzi, and Sauna remain closed as per government ordinance.

 

Spa: Open, reservation required. Masks required at all times, except for facial treatment.

 

Executive Lounge: Temporarily unavailable.

 

Meetings & Events: Meet Safe, Meet Smart. Contact us at sales@marriott.com to share with you our safety measures, conditions, and special packages for meetings and events at JW Marriott Bucharest Grand Hotel. Hybrid events are available with state of the art equipment and technology and dedicated professional assistance.

As per local regulations, all inside venues: JW Steakhouse, Cucina Restaurant, Champions Restaurant, Vienna Lounge, and Pavilion Lounge are closed*.


Restaurants and Bars: Temporarily closed, except for the outdoor terrace. *Breakfast is served from 06:30 to 11:00 at the JW Steakhouse restaurant.

 

  • In rooms, the Mini Bars are disinfected and sealed after each guest departures.
  • Room Service is available from 06:30 am to 11 pm; subject to change.

 

Our outdoor terrace, The Garden, is open daily from 12:30 am and is the perfect venue for a relaxed experience, benefiting seating areas with heaters, great food, and drinks for lunch and dinner.

 

  • All menus are of single usage and are also available to be viewed contact free via QR code.
  • Social distancing rules are applied as per local legislation, including partitions in between tables; distance between tables is 2m, the distance between guests waiting to be seated is 1,5 m.
  • Advance reservations required, maximum of six seats per one table.
  • Disinfectant dispensers are installed at the entrance of the terrace.
  • Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on the direction provided by local authorities.
  • Guests are required to wear personal face coverings in all public areas.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite Members, Titanium Elite Members and Ambassador Elite Members can enjoy complimentary breakfast in the room or at the outdoor terrace, The Garden, starting with 6:30 am.
  • Lounge Access:
  • Welcome Gift: In Hotel Welcome Gift for Platinum Elite, Titanium Elite and Ambassador Elite is 10$ credit for Food and Beverages or 1000 Marriott Bonvoy points.
  • Late Check-Out:
  • Mobile Check-In/Check-Out: All Marriott Bonvoy members can use Mobile App for mobile Check in /Check out.
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: All Marriott Bonvoy members can use Mobile App for Mobile Guest Requests.