333 Universal Hollywood Drive, Universal City, California USA 91608

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Universal Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Guest will enter Hotel through automated doors for contactless entrance. 
  • Valet services will be suspended. Self parking will be available for all guests.
  • Bell carts will be sanitized after each use and luggage will be delivered to the door.
  • Mobile check-in, service requests and digital menus available via the Marriott Bonvoy mobile app

In keeping with Marriott's Commitment to Clean, we have enhanced our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Valet Parking: Temporarily not available
  • Executive Lounge: Temporarily closed
  • Lobby Lounge: Open, masks required in all public areas
  • Shuttle: Universal Studios and CityWalk Shuttle: Open 10 AM to 10 PM, every 15 minutes
  • Fitness: Open 24 hours
  • Sundry/Convenience Store: Open 7 AM - 10 PM
  • In the Mix Bar: Open, masks required for entry
  • The California's Restaurant: Open, masks required for entry
  • Poolside Lounge: Open, masks required for entry

Hotel has taken the following additional cleanliness/health measures:


  • Digital menus available through the Marriott Bonvoy app and QR codes throughout hotel
  • All utensils to be sanitized prior to meal service
  • Disposable plates and utensils will be available upon request
  • All staff will be wearing appropriate PPE
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum Elite, Titanium Elite and Ambassador Elite members may choose free breakfast as part of their welcome gift choice
  • Lounge Access: Temporarily Closed. 
  • Welcome Gift: Platinum Elite, Titanium Elite and Ambassador Elite members will have a choice of a Welcome Gift
  • Late Check-Out: Platinum Elite, Titanium Elite and Ambassador Elite members may request 4 pm late check-out
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy members
  • Mobile Key: Not available
  • Mobile Dining: Available to all Marriott Bonvoy members
  • Mobile Guest Requests: Available to all Marriott Bonvoy members