333 Universal Hollywood Drive, Universal City, California USA 91608

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Universal Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
  • Guest will enter Hotel through automated doors for contactless entrance. 
  • Bell carts will be sanitized after each use and luggage will be delivered to the door.
  • Mobile check-in, service requests and digital menus available via the Marriott Bonvoy mobile app
  • Face coverings are recommended but no longer required in indoor or outdoor areas

In keeping with Marriott's Commitment to Clean, we have enhanced our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Housekeeping: Tiered options of housekeeping service to include Daily Service, Service Every Other Day and No Service to accommodate guests' preferences. Stay over service, when requested, is provided only while the room is vacant.
  • Valet Parking: 24 hours a day, 0 - 2 hours: $16+tax, 2 - 24 hours: $45+tax (EV charging included) 

  • Self Parking: 24 hours a day, 0-1 hour: $10+tax, 1 - 2 hours: $14+tax, 2 - 24 hours: $32+tax 

  • EV Charging Available: Self Parking fees plus standard charging fees apply. Valet parking includes EV charging complimentary. 

  • Club Lounge: Mon - Fri: Hot Breakfast 6:30am - 10am Sat-Sun: Hot Breakfast 7am - 10:30am. Evening Service: Daily 6pm - 9pm. Rooms with upgraded Club Lounge access include entry for 2 guests. Additional guests (Adult: $14.95+, Child 12 and under: $9.95+).  

  • Lobby Lounge: Starbucks Coffee Station: 6am - 11am I In the Mix Lounge 11:30am - 11:00pm (food service available until 10:30pm)

  • Universal Studios and CityWalk Shuttle: Available every 15 minutes, hours based on park times. 

  • Fitness Center: Open 24 hours. 

  • Sundry/Convenience Store: Daily 8am - 10pm

  • In the Mix BarDaily 11:30am - 11pm (food service available until 10:30pm) 
  • The California's Restaurant: Daily 6:30am - 11:30am
  • Poolside Lounge: Seasonal: Temporarily not available  


Hotel has taken the following additional cleanliness/health measures:

 

  • Digital menus available through the Marriott Bonvoy app and QR codes throughout hotel
  • All utensils to be sanitized prior to meal service
  • Disposable plates and utensils will be available upon request
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room

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  Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite, Titanium Elite and Ambassador Elite members may choose free breakfast as part of their welcome gift choice
  • Lounge Access: Platinum Elite, Titanium Elite and Ambassador Elite members will received complimentary Club Lounge Access for member plus 1 guest. Additional guests (Adult: $14.95+, Child 12 and under: $9.95+).
  • Welcome Gift: Platinum Elite, Titanium Elite and Ambassador Elite members will have a choice of a Welcome Gift
  • Late Check-Out: Platinum Elite, Titanium Elite and Ambassador Elite members may request 4 pm late check-out
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy members
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Available to all Marriott Bonvoy members
  • Mobile Guest Requests: Available to all Marriott Bonvoy members