333 Universal Hollywood Drive, Universal City, California USA 91608

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Universal Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Guest will enter Hotel through automated doors for contactless entrance. Signage throughout the Hotel will be posted to remind guests to maintain social distancing.
  • Valet services will be suspended. Self parking will be available for all guests.
  • Bell carts will be sanitized after each use and luggage will be delivered to the door.
  • Occupancy limits and seating capacities reductions in all outlets and pool area in compliance with local and state mandates.
  • Partitions installed at Front Desk and Food and Beverage service lines.
  • Mobile check-in, service requests and digital menus available via the Marriott Bonvoy mobile app
  • Lines will be marked with floor tapes to ensure social distancing

In keeping with Marriott's Commitment to Clean, we have enhanced our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Valet Parking: Temporarily not available
  • Lobby Lounge: Open, masks required in all public areas
  • Shuttle: Normal operations
  • Fitness: Temporarily closed
  • Sundry/Convenience Store: Temporarily closed
  • In the Mix Bar: Open, masks required for entry
  • The California's Restaurant: Open, masks required for entry
  • Poolside Lounge: Open, masks required for entry


Hotel has taken the following additional cleanliness/health measures:

 

  • All buffet will be suspended
  • A la carte menus to include easy grab-n-go options
  • Digital menus available through the Marriott Bonvoy app
  • All utensils to be sanitized prior to meal service
  • Disposable plates and utensils will be available upon request
  • Beverages will be provided in individual cans and bottles or disposable cups
  • All staff will be wearing appropriate PPE
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite, Titanium Elite and Ambassador Elite members may choose free breakfast as part of their welcome gift choice
  • Lounge Access: Platinum Elite, Titanium Elite and Ambassador Elite members will receive access to Club Lounge
  • Welcome Gift: Platinum Elite, Titanium Elite and Ambassador Elite members will have a choice of a Welcome Gift
  • Late Check-Out: Platinum Elite, Titanium Elite and Ambassador Elite members may request 4 pm late check-out
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy members
  • Mobile Key: Not available
  • Mobile Dining: Available to all Marriott Bonvoy members
  • Mobile Guest Requests: Available to all Marriott Bonvoy members