903 Dulaney Valley Road, Towson, Maryland USA 21204

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Baltimore North Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits in compliance with local and state mandates, and partitions installed at the front desk, around the bar area, and at Coffee Corner Marketplace. 
 
Mobile check-in and key via our Marriott Bonvoy™ mobile app allow for a contactless arrival experience.
 
Overnight self-parking is available for a daily fee of $12. The covered garage can accommodate vehicles up to a height of 6' 6". We have limited oversized vehicle parking options. Please call the hotel in advance of your arrival if your vehicle is oversized.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and guest rooms. These include:


 
Enhanced Public Space Cleaning 

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms & elevators, and have placed sanitizing stations throughout the hotel.



Personal Protective Equipment (PPE) 

All staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Face coverings for both staff and guests are required in all indoor public areas. 



NanoSeptic® Self-Cleaning.

We have installed NanoSeptic® skins on door handles, knobs, and elevator floor and call buttons to continuously self-clean & sanitize these frequented touch points. 



Room Amenities

  • In-room coffee makers are available and are deep cleaned after every departure.
  • Disinfectant wipes are available upon request.


Housekeeping Service
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day as part of Marriott's Make a Green Choice program. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 3rd night.

We are committed to making the amenities and services at Sheraton Baltimore North available to you while complying with local & state regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:   



Fitness Center - Open 24 hours, daily


Indoor Pool - Open 7:00am-10:00pm, daily. Guest room key accessible. No lifeguards on duty. Under 18 years of age requires an adult. Do not swim alone.


Sheraton Club Lounge - Temporarily Closed


Business Center - Open 24 hours, daily


Pet-Friendly - Dogs up to 80 lbs permitted

Modified operational practices throughout our food & beverage outlets. All food handlers trained on safe food preparation and service practices, and self-audits conducted in accordance with food safety standards & Maryland's Back to Business website as guidelines. The modifications we have made include:


Rain 903 Restaurant - Temporarily Closed


Rain 903 Bar - Temporarily Closed


Coffee Corner Marketplace - Open 6:30am - 1:00pm, daily; 4:00pm-10pm, Tuesday - Saturday


Room Service/Mobile Dining - Temporarily Closed


Sheraton Club Lounge - Temporarily Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members receive a welcome bag with waters, whole fruit and breakfast bars. Additional sodas and water are available at the front desk upon request.
  • Lounge Access: Unfortunately, our Sheraton Club is temporarily closed at this time.
  • Welcome Gift: Elite members receive a welcome bag with waters, whole fruit and breakfast bars. Additional sodas and water are available at the front desk upon request.
  • Late Check-Out: A late check-out is available for Elite members upon request.
  • Mobile Check-In/Check-Out:  Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Unfortunately, our In-Room Dining operations are temporarily closed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
Our dedicated events team is available to customize your next small meeting or event, adhering to safety protocols.
 
Per Maryland state guidelines, we can accommodate groups with catering at 50% of fire code capacity.