Via Rinaldo Menardi 42, Cortina d'Ampezzo, Italy 32043

Stay Well

Welcome to Cristallo, a Luxury Collection Resort & Spa, Cortina d'Ampezzo.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Our staff adopts the personal protective equipment based on the activity they are performing, thus respecting safety measures. Guest are requested to wear personal face covering in all the common areas in the Hotel, for this reason, at your arrival you will find a special welcome kit in room, composed by a protective facemask, disposable gloves, hand gel and sanitizing wet wipes. Marriot Bonvoy Members can use the Marriott Bonvoy App to check-in.
For sanitizing the hotel areas, we are using recommended and certified agents. All hotel spaces have been reorganized to comply with the social distancing norms and we have installed hand sanitizing stations in all common areas. Furthermore, you will find signage, which will assist you, reminding the behavior to adopt.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We want your stay with us to be memorable, for this reason we have worked hard to offer all our services, while maintaining a safe environment and applying all our safety protocols. Our Concierge is available for every kind of services (restaurant reservations, transfer, rental, open-air activities) or if you wish to organize a tailor-made surprise at the following e-mail address: concierge@cristallo.it

Our Kid's Club is temporarily closed to fulfill the Italian regulations.


The shuttle service is active and accessible to a determined number of people per run, in order to fulfill the Italian regulations.

The restaurant's opening hours remain unchanged: breakfast from 7:00am to 11:00am, lunch from 12:30pm to 2:30pm , and dinner from 7:30pm to 10:00pm. We apply the safety norms, which include an increased distance between tables and a consequent decrease of seats available, therefore, a reservation is recommended. Our Executive Chef and our Restaurant Manager are available at the following e-mail address: restaurantmanager@cristallo.it

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

 

  • Late Check-Out: Marriott Bonvoy Members can use the Marriott Bonvoy App to ask for a late check-out.
  • Mobile Check-In/Check-Out: Marriott Bonvoy Members can use the Marriott Bonvoy App to check in and check out.
  • Mobile Dining: Marriott Bonvoy Members can use the Marriott Bonvoy App to request items to be delivered to their room.
  • Mobile Guest Requests: Marriott Bonvoy Members can use the Marriott Bonvoy App to send any mobile guest request.
The Cristallo Ultimate Spa is open from 10.00am to 8.00pm. The safety protocols adopted allow access to the Swimming Pool and the Gym Fitwell Club to a limited number of people; in order to respect social distancing, therefore, reservations are recommended. The Relaxing Area and the Solarium are accessible while maintaining social distancing. The Private Wet Area, including sauna, Turkish bath, Vertical Kneipp path and emotional shower, can be booked for 2 people maximum at an additional cost. Treatments and Hair Stylist service Aldo Coppola are active and available upon reservation. Contact our Spa Manager for precious suggestions and reservations to the following e-mail address: spa@cristallo.it