Stay well.

Welcome to The Nile Ritz-Carlton, Cairo. Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services and facilities. We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Disinfection of guest luggage upon arrival and departure
  • Monitoring of guest temperature upon arrival
  • Providing guests and associates with face masks at main entrance.
  • Minimizing guest contact at front desk to provide an extra level of precaution - e.g. barriers and partitions
  • Availability of hand sanitizers at the front desk, dining tables and public areas
  • The placement and usage of signage in the lobby and elevators to remind guests to maintain social distancing protocols and re-arranging furniture to allow more space for distancing
  • Regular and rigorous cleaning protocols and disinfection across public areas, requiring that surfaces and all high-touch areas such as door handles, elevator buttons, hand rails, telephones and remote controls are treated with hospital-grade disinfectants with increased frequency
  • Detailed cleaning practices in guest rooms and suites prior to and after each guest's stay, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants
  • Providing a safety kit including a face mask & disinfecting gel in each room for guests' personal use
  • At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits
  • Exposure to Marriott's food-safety program featuring enhanced sanitation guidelines and training videos for all operational associates, including hygiene and disinfecting practices
  • Sterilization of all chinaware, glassware and cutlery using high temperature washing equipment
  • Modifying our operational practices for in-room dining and new approaches to buffets
  • In restaurants, tables and chairs will be spaced to ensure proper distancing.
  • The implementation of contactless menus at all dining outlets.
  • The gym, pool and pool areas likewise are frequently cleaned throughout the day, with distancing measures in place.
  • Communicating with the health authorities on guests over 65 years with chronic diseases
  • Closely work with health authorities on potential COVID-19 cases at the property
  • Detailed cleaning practices in guest rooms and suites and all public areas prior to and after each guest's stay or use
  • All surfaces and all high-touch areas to be thoroughly cleaned with hospital-grade disinfectants such as door handles, elevator buttons, telephones and remote controls
  • Providing a safety kit including a face mask & disinfecting gel in each room for guests' personal use
  • Mini bars are only filled upon request to minimize guest contact
  • Guest Amenities are discarded after each guest even if unused
  • Housekeeping team are wearing face masks and gloves at all times
  • Housekeeping service upon request


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • The gym, pool and pool areas likewise are frequently cleaned and disinfected throughout the day every one hour and after each guest use
  • Pools are cleaned with 2-3 ppm of chlorine on a daily basis
  • Sunbathing beds are cleaned and disinfected every one hour and after each guest use and were arranged with social distancing measures in place
  • Pool towels are available in guest rooms and returned to guest rooms for laundry service to minimize contact
  • Gym is cleaned once a day using hospital-grade disinfectants plus general disinfection of machines and floors every hour or after each guest use

 

PUBLIC AREAS:

 

  • The placement of signage to remind guests to maintain social distancing protocols
  • Regular and rigorous cleaning protocols and disinfection across public areas, requiring that surfaces and all high-touch areas such as door handles, elevator buttons, hand rails, telephones and remote controls are treated with hospital-grade disinfectants with increased frequency
  • Availability of hand sanitizers and wipes at all public areas
  • All associates are strictly wearing face masks at all public areas


BEAUTY SALON:

 

  • The beauty salon is frequently cleaned and disinfected throughout the day every one hour and after each guest use
  • Social distancing measures are in place
  • All towels are sealed separately and only opened with use by every guest
  • Beauty salon team are equipped with face masks
  • All tables are equipped with hand sanitizers


CASINO:

 

  • The casino is frequently cleaned and disinfected throughout the day every one hour and after each guest use
  • Casino associates are equipped with face masks
  • All tables and chairs are arranged in a way where social distancing measures are in place
  • All tables and areas are equipped with hand sanitizers


ATM's and BANK:

 

  • The ATM's are frequently cleaned and disinfected throughout the day every one hour and after each guest use
  • The bank is frequently cleaned and disinfected throughout the day every one hour
  • Social distancing measures are in place
  • Bank associates are equipped with face masks
  • Bank stations equipped with hand sanitizers
  • At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits
  • Exposure to Marriott's food-safety program featuring enhanced sanitation guidelines and training videos for all operational associates, including hygiene and disinfecting practices
  • All associates are equipped with face masks
  • Lobby lounge and waiting area social distancing measures and signage are in place
  • Hand sanitizers are wipes are placed on all tables and public areas in general
  • Culinary team following "No bare hands" rule and are all equipped with gloves and face masks
  • Sterilization of all chinaware, glassware and cutlery using high temperature washing equipment
  • All cutlery is sealed for each guest's personal use after sterilization process
  • Disposable cutlery kits are available upon guest request
  • Tables and chairs are spaced to ensure proper distancing
  • The placement of signage to remind guests to maintain social distancing protocols
  • The implementation of contactless menus at all dining outlets via QR codes
  • Modifying our operational practices to implement contactless in-room dining
  • At bars, the bar and the entire outlet is thoroughly cleaned and disinfected every hour
  • Bartenders are fully equipped with personal protective equipment including face masks and gloves
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.