Galae Square, Cairo, Egypt

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Cairo Hotel & Casino.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Associates related measures:

All new hired associates are briefed on the new COVID-19 cleanliness procedures, that also work on people coming back from long vacations.

All associates had their training and briefed everyday on the new COVID-19 cleanliness procedures.

Hotel has designated a senior leader to follow up all of the procedures.

Social distancing between associates desks is applied.

Signages of social distancing are installed infront and inside of the elevators and in the associates entry gate.

Public areas:

Guest facing signages are existing everywhere.

The hotel doesn't provide valet parking service.

High touch points are always sanitized as: elevators buttons.

Signages of social distancing are installed on the floor of each guest and associates interaction points, ie: front desk

At the front desk, we have implemented a plexi glass as a barrier between the guest and the associates

One time use pen is used at the front desk that the guest can either throw it away or use it through his/ her stay.

Sterilized Key cards are used.

Credit Cards wireless machines are used by the guest himself and sanitized after each use.


Guest rooms:

Linen entry of the rooms are properly handled.

In-room dining menus QR codes are provided in each room instead of the paper menus.


Restaurants and Bars:

In the Food and Beverage outlets we use QR codes instead of the touchable paper menus.

Disposable covers in the restaurants are available on the dining tables.

Not all of the dining tables are operating due to 2M social distancing between them.

Each dining table can have maximum 6 guests.

Open buffets aren't offered in the restaurant.


Fitness Center:

Social Distancing Signages of social distancing are installed on the floor.

Signages are installed on the machines.

Not all of the machines are working due to 2M social distancing between them.


COVID-19 cases rooms:

We have a dedicated floor in case of positive COVID- 19 case.

We have different cleaning and sanitizing procedures for the rooms of COVID-19 cases.
Associates related measures:

All associates are wearing face masks, no exceptions.

Associates working using their hands are the Personal protection Equipment such as gloves.

All working surfaces in the hotel are cleaned and sanitized every two hours at least.


Public areas:

Sanitizers are available in every corner inside the hotel for guest's use and infront of each elevator landing.

Guests shoes and bags are sanitized upon arrival.

High touch points are always sanitized as: elevators buttons.

All public areas of the property are cleaned and disinfected frequently.

All of the public areas are being sprayed by enhanced technologies.


Guest rooms:

All guest rooms are being regularly cleaned and disinfected, based on the volume of use.

Guest rooms are cleaned, sanitized and left 48 hours between check-out and check-in.

In the case of a guest is staying for more than 2 nights, cleanliness is done after 2 nights except if the guest requested getting cleanliness daily.



Restaurants and Bars:

Sanitizers are always available upon the arrival to the restaurant and on the table if needed.

Dining tables are cleaned, sanitized and left un-occupied for 30 minutes before the next guest uses it.


Fitness Center:

Sanitizers are always available upon the arrival to the Fitness center and inside of it if needed.

Machines are cleaned, sanitized and left not used for 30 minutes before the next guest uses it.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
Associates related measures:

Masks are provided for the associates in each associates entry gate.

Temperature checking is required for entry.


Public areas:

Face masks are provided on the entry gates for those who don't have one.

Temperature checking is required for entry.

One time use pen is used at the front desk that the guest can either throw it away or use it through his/ her stay.


Guest rooms:

The property is providing sanitizing wipes and face masks as part of the room amenities.


Restaurants and Bars:

All of the restaurants and bars are open except ElMawardia restaurant and Café Fontaine.

Masks are required for entry.


Fitness center:

Masks are required for entry.

Spa and massage aren't available.
Rawi Restaurant: Open for Breakfast from 6:30 AM to 11:00 AM

Bridge Café: Open 24/7

Giannini's New York Italian Restaurant: Open from 12:00 PM to 12:00 AM

Studio70 Bar: Open from 4:00 PM to 1:00 AM

Rawi Nightspot: Open for Dinner from 7:00 PM to 1:00 AM

Pool Night Lounge: Open from 6:00 PM to 12:00 AM

ElMawardia restaurant: Closed


Online menus view is available either through scanning the QR code available inside the restaurant, checking the Facebook pages or by opening More Cravings platform.

Takeaway service is available at Bridge Café.

Social distancing is being applied inside the kitchens.

Sanitizing and frequent cleaning is being applied inside the kitchens.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


  •  

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Platinum, Titanium and Ambassador membership levels receive Free Breakfast.
  • Lounge Access: Platinum, Titanium and Ambassador membership levels receive Lounge access.
  • Welcome Gift: Platinum and above membership levels receive the top VIP amenities not as a standard but as a gift from the hotel, while the Silver and Gold membership levels receive small amenities as a gift, not as a standard.
  • Late Check-Out: Platinum, Titanium and Ambassador membership levels enjoy a guaranteed late check out till 4:00 PM while Gold members can enjoy a late check out till 2:00 PM, but based on the availability.
  • Mobile Check-In/Check-Out: All of the Marriott Bonvoy membership levels can do check-in and check-out using their mobile phones.
  • Mobile Key: Is working for all of the Marriott Bonvoy membership levels.
  • Mobile Dining: Not available
  • Mobile Guest Requests: Is working for all of the Marriott Bonvoy membership levels.