Dagobertstrasse 23, Cologne, North Rhine-Westphalia Germany 50668

Rest Assured

At Courtyard Cologne, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Cologne.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

For you stay at the Courtyard by Marriott Cologne Hotel, the current governmental regulations require the following documents together with an identification document with photo (identity card, passport):


•    Vaccinated - proof of a complete vaccination against COVID-19 completed at least 14 days prior to your arrival date at the hotel, by presentation of the vaccination certificate with a vaccine licensed in the European Union (currently BioNTech, Moderna, Astra Zeneca, Johnson & Johnson).
•    Recovered - proof of a positive test result (PCR, PoC-PCR) at least 28 days and not more than six months ago prior to your arrival date at the hotel. Or proof of a positive test result (PCR, PoC-PCR) older than 6 months prior to your arrival date at the hotel in combination with proof of at least one vaccine dose against COVID-19 with a vaccine approved in the European Union (currently BioNTech, Moderna, Astra Zeneca, Johnson & Johnson) administered at least 14 days prior to your arrival date.
•    Tested - proof of a negative PCR or rapid test, which is not older than 48 hours at the time of your check in at the hotel. This test must be proven by a digital or written document from a testing centre. Follow-up tests must be presented independently at reception every 48 hours.


Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

 

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

 

For more information please get in touch with us via e-mail: info.cologne@courtyard.com or via phone: +49 221 84 633 0

Commitment to Clean

We take hygiene and cleanliness standards very seriously. In keeping with Marriott's Commitment to Clean, you'll notice several enhancements to our practices throughout the entire hotel which include: Enhanced Public Space and Guest Room Cleaning, Social Distancing Practices, Use of Masks for all associates and the addition of Electrostatic Spraying to our cleaning protocols.

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

We wear because we care - and we require all guests to do the same. The proper use of masks / face coverings is mandatory in all public areas of the hotel.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide daily housekeeping cleaning services while you are away from the room. If you would like to modify your housekeeping schedule, please contact us during your stay.
The Market - Open 24/7.

Fitness Center - Open for individual time slots from 6:30 AM to 9PM / Book your time slot at the reception.

ADDITIONAL INFORMATION
Hotel Laundry Service - Available from Monday to Thursday.
Please hand over to reception until 9 AM / return until 7 PM.
Please contact the reception for laundry bags and lists.

Wi-Fi Standard Internet access is complimentary, please log in with your name and room number.
Restaurants + Bars: Open for Breakfast and Dine-In: The BISTRO
MO / FR 6:30 AM - 10:30 AM & 5 PM - 11 PM
SA / SU 7 AM - 12 PM & 5 PM - 11 PM
Please reserve for breakfast on weekends at the reception.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served in our restaurant: The Bistro.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: "Mobile Key" function is implemented.
  • Mobile Dining: In-room dining is not available.
  • Mobile Guest Requests: By using the Marriott Bonvoy App guest requests can be controlled contactless. Connect with us via the app to request items you would like delivered to your guest room.