Johannisstrasse 76-80, Cologne, North Rhine-Westphalia Germany 50668

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Cologne Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Guests are required to wear personal face coverings.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
 
  • Executive Lounge: Closed
  • Health Club: Closed
  • Sauna: Closed

BREAKFAST


Breakfast is served from Tuesday - Thursday in our Cast Iron Grill Restaurant. From Thursday - Monday, we serve your breakfast as room service and bring it up to your room door. Breakfast times are between 6:30 - 10:30. Throughout the restaurant and buffet, guidance systems point our guests to keep social distancing and respect hygiene guidelines.

 

LUNCH & DINNER


Lunch and Dinner will be served in our Pluesch Bar & Lounge from Monday - Wednesday from 12:00 - 14:00 and 17:30 - 21:00. On all other days, room service is at your disposal for any orders between 6:30 - 21:00.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served either in our Cast Iron Grill restaurant or as room service, depending on the day of week.
  • Executive Lounge Access:  Since we will unfortunately not be offering the Executive Lounge Service in November, BonvoyTM Elite Members who would have access to this service due to their Member Status (from Platinum Elite Level) will receive breakfast free of charge in the restaurant or room service, as well as 250 additional BonvoyTM points per night. 
  • Welcome Gift: Welcome Cards and letters are handed out upon check-in.
  • Mobile Check-In/Check-Out: By using the Marriott Bonvoy App check-in and check-out can be controlled contactless.
  • Mobile Key: "Mobile Key" function is implemented.
  • Mobile Dining: In-room dining is available daily from 6:30 - 21:00.
  • Mobile Guest Requests: By using the Marriott Bonvoy App guest requests can be controlled contactless.