Johannisstrasse 76-80, Cologne, North Rhine-Westphalia Germany 50668

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Cologne Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

For you stay at the Cologne Marriott Hotel, the current governmental regulations require the following documents together with an identification document with photo (identity card, passport):


•    Vaccinated - proof of a complete vaccination against COVID-19 completed at least 14 days prior to your arrival date at the hotel, by presentation of the vaccination certificate with a vaccine licensed in the European Union (currently BioNTech, Moderna, Astra Zeneca, Johnson & Johnson).
•    Recovered - proof of a positive test result (PCR, PoC-PCR) at least 28 days and not more than six months ago prior to your arrival date at the hotel. Or proof of a positive test result (PCR, PoC-PCR) older than 6 months prior to your arrival date at the hotel in combination with proof of at least one vaccine dose against COVID-19 with a vaccine approved in the European Union (currently BioNTech, Moderna, Astra Zeneca, Johnson & Johnson) administered at least 14 days prior to your arrival date.
•    Tested - proof of a negative PCR or rapid test, which is not older than 48 hours at the time of your check in at the hotel. This test must be proven by a digital or written document from a testing centre. Follow-up tests must be presented independently at reception every 48 hours.


Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

 

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Commitment to Clean

We take hygiene and cleanliness standards very seriously. In keeping with Marriott's Commitment to Clean, you'll notice several enhancements to our practices throughout the entire hotel which include: Enhanced Public Space and Guest Room Cleaning, Social Distancing Practices, Use of Masks for all associates and the addition of Electrostatic Spraying to our cleaning protocols.
 
Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

We wear because we care - and we require all guests to do the same. The proper use of masks / face coverings is mandatory in all public areas of the hotel.

 


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide daily housekeeping cleaning services while you are away from the room. If you would like to modify your housekeeping schedule, please contact us during your stay.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
 
  • Executive Lounge: Breakfast is served in our Cast Iron | Grill Restaurant. The Executive Lounge on the 6th floor is open Mondays - Saturdays from 16:00 - 22:00 with Service (snack time) from 17:30 - 20:30. On Sundays, the snack hour will take place in our PLÜSCH Bar & Lounge from 17:30 - 20:30.
  • Health Club: Open 24h, please note there is a max. of 6 people allowed in the Health Club
  • Sauna: Closed

BREAKFAST

Breakfast is served in our Cast Iron Grill Restaurant 
Monday - Friday: 6:30 AM - 10:30 AM
Saturday & Sunday: 7:00 AM - 11:00 AM

Throughout the restaurant and buffet, guidance systems point our guests to keep social distancing and respect hygiene guidelines.

 

LUNCH & DINNER

Lunch and Dinner will be served in our PLUESCH Bar & Lounge from Monday - Sunday from 12:00 PM - 3:00 PM and 5:30 PM - 01:00 AM
Our Terrace is open from 12:00 PM - 10:00 PM

 

IN-ROOM DINING

We are happy to deliver your favorite dishes, right to your room door. Room service is at your disposal for any orders between 11 AM and 1:00 AM.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served in our Cast Iron | Grill Restaurant. The Executive Lounge on the 6th floor is open Mondays - Saturdays from 16:00 - 22:00 with Service (snack time) from 17:30 - 20:30. On Sundays, the snack hour will take place in our PLÜSCH Bar & Lounge from 17:30 - 20:30.
  • Executive Lounge Access: We offer our Executive Lounge service to our BonvoyTM Elite Members to the fullest extent possible: Breakfast is served in our Cast Iron | Grill Restaurant. Service (cocktail hour) currently at the restaurant CAST IRON | Grill from 05:30 PM - 08:30 PM daily
  • Welcome Gift: Welcome Cards and letters will be placed in the room, before arrival.
  • Mobile Check-In/Check-Out: By using the Marriott Bonvoy App check-in and check-out can be controlled contactless.
  • Mobile Key: "Mobile Key" function is implemented.
  • Mobile Dining: In-room dining is available daily from 6:30 - 1:00.
  • Mobile Guest Requests: By using the Marriott Bonvoy App guest requests can be controlled contactless.