1500 Opus Place, Downers Grove, Illinois USA 60515

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Chicago Marriott Suites Downers Grove.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key available. Service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities

 

  • In-room coffee makers are not currently available. Coffee is available complimentary at the Front Desk every morning.
  • Disinfectant wipes are available in the room for every arriving guest, as well as upon request.


Your guest room is your sanctuary throughout your stay with us. To minimize contact, housekeeping services will only be provided upon your request. If you would like to request housekeeping schedule, please let us know during your stay. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • The Shoppe is open 24hrs via the Front Desk. Vending machines on the floors are off for your safety.
  • Ice Machines. For your safety ice areas on guest floors are currently closed. Ice is available via the Front Desk (Mobile App).
  • Fitness Center. Our cardio room is open with limited capacity. Please contact the Front Desk for reservations and availability. Our weight room is temporarily closed.
  • Pool/Whirlpool. Our pool is open with limited capacity and hours of operation. Reservations are required. Please contact the Front Desk for availability. Our whirlpool is closed.
  • Business Center is open 24hrs with reduced capacity.
  • Laundry. Coin operated laundry room is available. Access has been restricted to allow for social distancing and regular cleaning/disinfecting. Please see the Front Desk team for access.
  • Local Shuttle Service. We are currently not scheduling individual reservations for Shuttle Services.

Fresh Bites is available on a modified schedule. Please contact the hotel for details. Please visit The Shoppe for additional food and beverage options.

The restaurant and lounge are temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is currently unavailable via our Restaurants. Platinum, Titanium and Ambassador Marriott Elite Members receive 750 points per day in addition to a complimentary breakfast alternative via The Shoppe.
  • Welcome Gift: Provided according to standard.
  • Late Check-Out: Provided according to standard.
  • Mobile Check-In/Check-Out: Provided according to standard.
  • Mobile Key: Provided according to standard.
  • Mobile Dining: Mobile Dining is now available.
  • Mobile Guest Requests: Provided according to standard.
The outdoor/indoor pool is open with limited capacity and modified hours of operations. Reservations are required. Please contact the Front Desk for reservations. Reservations are available with prior room reservations for registered guests only.

The outdoor pool is seasonal. Please contact the hotel direct to confirm availability.