540 North Michigan Avenue, Chicago, Illinois USA 60611

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Chicago Marriott Downtown Magnificent Mile.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Upon reopening, Commitment to Clean Standards were trained and two cloth face masks were distributed to each Host. Cleaning/Sanitizing protocols for each department have been established and thoroughly reviewed and communicated. A "Clean Team" email group was created to communicate "real Covid19 cases" with the required action steps.

Digital and poster signage is displayed in lobby, meeting spaces and back of house to ensure guests and associate awareness. Social distancing directional decals are placed in queuing areas in high traffic areas to notify guests of face masks and social distancing requirements.

The hotel bar and pantry outlets are open with modified hours. Fitness Center is manned five days a week and accessible 24/7 with appropriate sanitizing stations and social distancing signage on every other machine.

The Club Lounge is closed but we are crediting 1000 points per day for the inconvenience. Ale cart and guests requests are deliverable through the Marriott Bonvoy App. Vehicle valet services are available between 6 a.m. -10 p.m. daily. Dry Cleaning processing is available. Bellman services are available upon request and will ultimately phase in a Hosts.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Digital and poster signage is displayed in lobby, meeting spaces and back of house to ensure guests and associate awareness. Social distancing directional decals are placed in queuing areas in high traffic areas to notify guests of face masks and social distancing requirements. Upon reopening, Commitment to Clean Standards were trained and two cloth face masks were distributed to each Host. Cleaning/Sanitizing protocols for each department have been established and thoroughly reviewed and communicated. A "Clean Team" email group was created to communicate "real Covid19 cases" with the required action steps.
Reviver Cocktail bar and Rush Street Pantry outlets are open with modified hours. The Club Lounge is closed but Members are credited 1000 points per day. Ale cart and guests requests are executed through the Marriott Bonvoy App. Contactless delivery of amenity and food and beverage offerings are available upon request.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Club Lounge is closed-we are awarding 1000 points per night to eligible members
  • Lounge Access: We do not offer any access to the Lounge
  • Welcome Gift: We offer a welcome gift
  • Late Check-Out: We offer late check
  • Mobile Check-In/Check-Out: We offer mobile check in
  • Mobile Key: We offer mobile key
  • Mobile Dining: We offer mobile dining
  • Mobile Guest Requests: We have mobile guest request functionality operational through chat