121 Northwest Point Boulevard, Elk Grove Village, Illinois USA 60007

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Suites Chicago Elk Grove.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits in guest elevators and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Housekeeping will be provided per your request and/or as otherwise recommended by local health officials. We will be happy to schedule this with you, as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Additional trash bags will be provided so that you can bag any soiled linens or dispose of trash. Full bags will be collected during the scheduled housekeeping or by special arrangement, scheduled through the front desk. Please do not place bags of trash or soiled linens outside the guestroom door. Should you require additional linens or toiletries, please call the front desk by dialing ‘0' from your room phone; and contact-less delivery will be arranged.

We take standards for hygiene and cleanliness very seriously and are taking the steps to ensure the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the Coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotel's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene, to cleaning product specifications for guest room and common area cleaning procedures.
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery
  • Disinfectant Wipes: Available in the room for every arriving guest as well as upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

 

  • Fitness Center: Open, masks required at all times. Max capacity of 4 guests at one time
  • Sheraton Club Lounge: Closed until further notice
  • Outside Patio seating: Open for guests with social distancing measures
  • Indoor Pool: Closed
  • Fitness Center: Open 24x7 for guests with key access. Max 4 guests allowed in there at one time.
  • Restaurant: Open for guests seating with social distancing measures. Limited or no service however.
  • Bar: Open for guests with social distancing measures
  • Outside Patio: Open for guests with social distancing measures
  • Room Service: No room service. Only 'TO GO' F&B Service available for breakfast, lunch and dinner.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: TO GO service available from 6:30am - 9:00am
  • Lounge Access: Club Lounge closed until further notice. Outside patio open for guest access and seating
  • Welcome Gift: NA
  • Late Check-Out: Untll 4pm
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not active before end of Q4 in 2020
  • Mobile Dining: Available from 11:30am - 2:00pm and 5:00pm - 10:00pm --- only TO GO service available. Guests are however welcome to sit in the restaurant and/or outside patio with no service
  • Mobile Guest Requests: Yes