151 West Adams Street, Chicago, Illinois USA 60603

Stay Well

Welcome to JW Marriott Chicago.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel reminds guests to maintain social distancing, elevator occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks. Mobile check-in is available and encouraged. Valet parking is temporarily suspended.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

HOUSEKEEPING SERVICE
Your guest room is thoroughly cleaned prior to your arrival with hospital grade disinfectants. During your stay, we will provide daily housekeeping services based on your preferences. Please communicate your preferences to the front desk during check-in if you prefer to limit associate entry to your guest room during your stay; should you choose to forgo daily housekeeping services, you may contact the front desk at any time to arrange delivery of additional linens and toiletries upon your request. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room where possible.


ENHANCED PUBLIC SPACE CLEANING
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

PERSONAL PROTECTIVE EQUIPMENT (PPE).
Staff members and Guests are required to wear personal face coverings in all public areas of the hotel.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. 

 

Guests are welcome to enjoy our spacious indoor swimming pool and Fitness Center.

The Florentine is currently open for breakfast, lunch and dinner. The hours are 7am - 9pm daily and are following CDC guidance on reducing capacity in public spaces and reinforcing social distancing.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


Lounge Access: Lounge is currently closed.
Late Check-Out: Upon Availability
Mobile Check-In/Check-Out: Available
Mobile Key: Available