6520 South Cicero Avenue, Chicago, Illinois USA 60638

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Chicago Marriott Midway.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

The safety and well-being of our guests and associates is of our utmost concern. As a result for the growing Coronavirus (COVID-19) concerns we are temporarily modifying amenities offered throughout the hotel.


Housekeeping Service: Given the current situation we are working to have minimal interaction in your room during your stay. Your room is stocked with enough towels and amenities to ensure you are comfortable during your stay. Should you require additional towels or amenities please contact the Front Desk. If you are an extended stay guest, a member of our staff will be contacting you to arrange once per week service.
Mobile check-in and mobile key are available and service requests will be delivered right to your door via the Marriott Bonvoy™ mobile app.

Food & Beverage: Please consult with the front desk to verify modified hours of operation in our outlets. Given the current situation, we have a grab and go breakfast ready for your pick up tomorrow from 6:00 AM to 9:00 AM at a station outside of the Copper Fox. Should you have specific dietary restriction please contact the front desk.

Executive/Concierge Lounge: Please consult with the front desk to verify modified hours of operations.

Shuttle Service: We are currently operating for transit to Midway International Airport, every 30 minutes, beginning at the top of the hour. Masks are required and social distancing is in place when applicable.

No valet service is currently available for parking.

We appreciate your understanding during these uncertain times. Please feel free to contact us if we can be of further assistance.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities:
  • In-room coffee makers are not currently available, but Starbucks is available in the lobby for purchase.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Starbucks: Open from 6:00 AM to 2:00 PM. Masks required.
  • Fitness Center: Open with reservation, masks required at all times.
  • Pool: Currently closed.
  • Copper Fox: Currently closed.
  • Shuttle: Operating every 30 minutes. Masks required
  • Lounges: Currently closed.
Starbucks is currently open from 6:00 AM to 2:00 PM. Guests are required to wear masks while inside the store. Barista partitions are in place and contactless payment options are available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast Grab N Go bags are available for all Bonvoy Elite guests.
  • Late Check-Out: Availble upon request and availability
  • Mobile Check-In/Check-Out: Available for all Bonvoy guests.
  • Mobile Key: Available for all Bonvoy guests.
  • Mobile Dining: Not available at our location
  • Mobile Guest Requests: Available for all Bonvoy guests.