2121 South Prairie Avenue, Chicago, Illinois USA 60616

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Marquis Chicago.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Mobile check in, mobile key, service requests, and Fresh Bite orders are available on the Marriott Bonvoy mobile app. Chip and pin is utilized for all touchless payment transactions.

Signage is placed throughout the facility educating the We Wear Because We Care face mask policy, wash hands signs are located in all restrooms, social distance 6' signs are placed for cues, way finding for directional social distancing, and elevator "wait here" signage with a limit of 4 persons or one family per elevator.

Shields are placed at the front desk, all Food & Beverage outlets, banquet buffet options and host stands.

Valet service is unavailable for parking.

Outlet and banquet menus are redesigned to include more grab and go and serviced buffets. Packaging is designed for single use.
In keeping with Marriott's Commitment to Clean, we have supplemented our cleaning processes in guest rooms and public areas to include:

The cleaning of all high touch areas in public space including elevator buttons, restrooms and escalators is completed frequently. The use of chemicals utilized are EPA approved for disinfection of all areas.

The hosts are trained on chemical use, frequency of cleaning and safety practices. PPE is utilized throughout the hotel for guest and host safety.

Electrostatic spraying will be utilized in public spaces based upon usage of those facilities. This technology is partnered with hospital-grade disinfectants to support our already heightened cleaning protocols.

High touch items in guest rooms are removed such as ice buckets, coffee makers and reading materials. Items may be requested through the mobile app for touchless delivery.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
The hotel is committed to providing the services and amenities available to you while complying with the state and local regulations including capacity in public space, social distancing and the wearing of face masks.

Fitness Center: Open, face masks required at all times.
M Club: Closed
Valet Parking: Closed
Mobile Dining is available through the Marriott Mobile App for pick up at our 2121 Pantry.

The Food Hall and 2121 Pantry are available while maintaining social distancing and wearing a face mask. Tables are be placed 6 feet apart.

Digital menus are used throughout the outlets and the options will focus on grab and go.

Banquet menus are re-engineered to offer more grab and go, single use and serviced buffets. Tables are placed with social distancing in mind. Face masks are utilized throughout the meeting space.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Grab and go, individually packaged items will be offered for Platinum and above when the M Club is open.
  • Lounge Access: Platinum and above will receive access when the M Club is open.
  • Late Check-Out: Late check out is available based upon occupancy. As a benefit for those tiers, every opportunity is made to honor their request.
  • Mobile Check-In/Check-Out: Mobile check in and check out is available for all Bonvoy members.
  • Mobile Key: Mobile is available while meeting all requirements for Bonvoy members.
  • Mobile Dining: Mobile dining is available and is picked up at 2121 Pantry for pick up only
  • Mobile Guest Requests: Mobile guest requests are available via the app.