2121 South Prairie Avenue, Chicago, Illinois USA 60616

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Marquis Chicago.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

In keeping with Marriott's Commitment to Clean, we have supplemented our cleaning processes in guest rooms and public areas to include:

 

Global Biorisk Advisory Council Star Facility: Our Facility is proud to be recognized for cleaning and disinfecting to a higher standard to keep our space clean and safe for occupancy. Learn more at gbac.org/info.


The cleaning of all high touch areas in public space including elevator buttons, restrooms and escalators is completed frequently. The use of chemicals utilized are EPA approved for disinfection of all areas.

The hosts are trained on chemical use, frequency of cleaning and safety practices. PPE is utilized throughout the hotel for guest and host safety.

Electrostatic spraying will be utilized in public spaces based upon usage of those facilities. This technology is partnered with hospital-grade disinfectants to support our already heightened cleaning protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. 
The hotel is committed to providing the services and amenities available to you while complying with the state and local regulations.

Fitness Center: Open
M Club: Open, 6am-3pm Daily
Valet Parking: Open

Mobile Dining is available through the Marriott Mobile App for pick up at our 2121 Pantry.

Showroom Food Hall: 11am - 11pm Daily

2121 Pantry: 6am - 11pm Daily

Woven & Bound: 6am - 1am Daily

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Will be offered for Platinum and above in M Club.
  • Lounge Access: Platinum and above will receive access to M Club.
  • Late Check-Out: Late check out is available based upon occupancy. As a benefit for those tiers, every opportunity is made to honor their request.
  • Mobile Check-In/Check-Out: Mobile check in and check out is available for all Bonvoy members.
  • Mobile Key: Mobile is available while meeting all requirements for Bonvoy members.
  • Mobile Dining: Mobile dining is available and is picked up at 2121 Pantry for pick up only
  • Mobile Guest Requests: Mobile guest requests are available via the app.