320 North Dearborn Street, Chicago, Illinois USA 60654

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and public spaces in compliance with local and state mandates, and partitions installed at front desks and food and beverage service areas. Reminders to wash hands, limit the number of people in elevators, and mandatory face mask wearing except in your guestroom are also posted throughout the hotel. Mobile check-in, service requests are touch less. Parking will be self-park and valet service is currently not available.

 

Food and beverage options will be presented on disposable paper and traditional room service and restaurant service will not be available. We will offer grab and go food service in our restaurant and lobby and tables will not be preset. All areas will be cleaned between guest uses and every two hours. Food and beverage amenities are pre- packaged and are delivered touch less using our step back procedure. Hand sanitizers have been placed in all elevator foyers, at all entry points, in food and beverage outlets, and in high traffic areas.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are requested to wear personal face coverings in all areas less their guestroom.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Room Amenities, In-room coffee makers are not currently available, but guests can request contactless coffee delivery Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times with equipment at rest to provide for appropriate social distancing.
  • Club Lounge: Closed.
Traditional Room Service: Closed .320 bar and Restaurant: Modified with day and night service available offering a limited menu and grab and go options
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast: We will offer complimentary coffee and cold breakfast items to our Platinum Elite Members, Titanium Elite Members, and Ambassador Elite Members.
  • Lounge Access: Our lounge is closed
  • Welcome Gift: We will offer our Elite Welcome gift of 1000 points per stay to our Platinum Elites, Titanium Elite and our Ambassador Elite Members. We will offer a 500 point Welcome Gift to pour Gold Elite Members
  • Late Check-Out: Platinum Elite/Titanium Elite/Ambassador Elite may check out as late as 4pm when available
  • Mobile Check-In/Check-Out: We offer mobile check in and mobile check out
  • Mobile Key: We do not offer mobile key
  • Mobile Dining: We do not offer Mobile Dining
  • Mobile Guest Requests: We offer Mobile Guest requests