320 North Dearborn Street, Chicago, Illinois USA 60654

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Consistent with the most recent CDC guidance, fully vaccinated guests are required to wear face coverings indoors at the hotel. We ask that unvaccinated and vaccinated guests continue to wear face coverings when they are in public spaces inside the hotel.

 

  • Signage upon entry to remind all guests to wear a face mask regardless of vaccination status.
  • Vaccinated guests and non-vaccinated guests are required to wear a face mask.
  • Mobile check-in, service requests are touch less.
  • Parking will be self-park and valet service is currently not available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are requested to wear personal face coverings in all areas less their guestroom.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Room Amenities, In-room coffee makers are not currently available, but guests can request contactless coffee delivery Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open 6 am to 10pm, fitness center cleaned and sanitized throughout the day. Machines are blocked to ensure social distancing. Masks are required.
  • Club Lounge: Open Monday through Friday for breakfast only
  • Room Service: Closed.
  • Kamehachi Sushi: Closed.
  •  320 pantry "Rise" is open for grab and go breakfast from 7 am until 11 am each day with both indoor and outdoor seating.
  • 320 Bar is open Monday through Saturday from 3 pm until 11 pm for cocktails and offers both indoor and outdoor seating.
  • 320 Restaurant is open Tuesday through Saturday from 7 am until 11am for breakfast, 11am till 3 pm for lunch, and from 4 pm until 10:30 pm for dinner. On Sunday 320 is open from 7 am until 12 pm for breakfast.
  • Snacks and beverages are available for purchase in the sundry shop when grab and go service is not available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast: We will offer complimentary coffee and cold breakfast items to our Platinum Elite Members, Titanium Elite Members, and Ambassador Elite Members.
  • Lounge Access: Our lounge is closed
  • Welcome Gift: We will offer our Elite Welcome gift of 1000 points per stay to our Platinum Elites, Titanium Elite and our Ambassador Elite Members. We will offer a 500 point Welcome Gift to pour Gold Elite Members
  • Late Check-Out: Platinum Elite/Titanium Elite/Ambassador Elite may check out as late as 4pm when available
  • Mobile Check-In/Check-Out: We offer mobile check in and mobile check out
  • Mobile Key: We do not offer mobile key
  • Mobile Dining: We do not offer Mobile Dining
  • Mobile Guest Requests: We offer Mobile Guest requests