1551 N. Thoreau Dr., Schaumburg, Illinois USA 60173

Explore the World, With Confidence

At Renaissance Schaumburg Convention Center Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
We have taken proactive steps throughout the hotel to remind guest to maintain social distancing, wear a mask and wash their hands, through the use of attractive and unique signage. Any local, state or federal standards will be communicated via pre-arrival emails or through our on-property signage.

We encourage the use of Mobile check-in and Mobile key to allow you to have a seamless check-in, eliminating the need to stop by the reception desk. If you prefer a more traditional check-in/out experience we will be happy to assist you with clear protective barriers, floor markings and socially distanced cues. Guests can also request services or amenities through the use of the Marriott Bonvoy mobile app.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices. These include:
* Social Spaces: Increased frequency of cleaning and disinfection of various areas. All furniture has been socially distanced so guests, friends and families can enjoy each other's company, safely.
* Clear and visible reminders to wash hands, practice social distancing and wear a mask.
* High contact areas: Escalator buttons, elevator handrails, entry doors, handles and the like are cleaned and sanitized multiple times throughout the day.
* Elevators are limited to four people or one family at a time.
* Sanitizing stations throughout the hotel.

Enhancing our cleaning protocol for the guestrooms the following items have updated:
* All magazines and non-essential paper items have been removed
* TV Remote control will be removed and replaced with QR Code/App on phone
* Couch pillows have been removed.
* Coffee machines have been cleaned, sanitized and available with one call to our Style department.
* Standard cleaning protocol is still relevant for all high touch areas(ex. toilet seats and handles, door and furniture handles, water faucet(s), nightstands, telephone, climate control, light switches, alarm clocks, luggage racks and flooring)
* Housekeepers utilize PPE while servicing each of the guest rooms.
* Disinfectant wipes are in place in all rooms.
* All linens regardless if used or not are removed from the room and cleaned in a high-temperature wash.
* HVAC and air filters replacement and HVAC cleaning has increased. Antibacterial spray will be used when cleaning.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Guests utilizing the properties amenities and facilities will find the following offerings that comply with local and state regulations.

* Fitness Center is key access only to limit interactions of guests in this space. All equipment has been socially distanced. Treadmills have been separated using physical barriers. Each piece of equipment is cleaned once the guest has enjoyed their workout.
* Indoor Pool & Outdoor Pool Patio is key access only to limit interactions of guests in this space. Guests interested in swimming can sign up for a 1.5-hour swim segment. Each swim segment will be followed by a .5 hour cleaning. This will include water filtration, towel replenishment, cleaning and sanitizing.
* Hotel Shuttle is available on-demand and will transport guests within a 3-mile radius of the hotel. The shuttle capacity has been reduced to comply with social distancing. After each segment, the shuttle will be cleaned and sanitized. A mask is required while onboard.
* Valet Parking has been paused until further notice
Upon arriving at one of our beverage and food outlets, the guest will experience the following:
Gather Bar:
* Attractive COVID19 signage reminders
* Restaurants with socially distanced tables.
* Tables that have not been preset with any items; but all items will be freshly delivered upon seating
* The Gather bar has been expanded to provide guests with greater safety and comfort.
* Menus will be contactless and available by QR code from one's personal smartphone. Physical menus are available, should a guest wish not to use their phone.
* Plexiglass barriers have been established at the bar to protect both the guest and staff.
* Ambassadors will be wearing face coverings, gloves and will be practicing safe social distancing.
* After enjoying a beverage and a nice meal, all tables will be cleaned using appropriate Ecolab products.

RENdezvous Cafe:
* We proudly brew Starbucks Coffee.
* All food items are individually wrapped and provided in environmentally friendly packaging.
* Our Renaissance "Stand Here" floor signage is highly visible and instructive for any cues that may form.
* Plexiglass barriers separate all service and food items from guests.
* All beverage and food are available to-go to enjoy in the Winter Garden or guestroom.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

  •  
 
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Voucher provided at check-in for RENdezvous cafe
  • Lounge Access: Open for use, but limited or no beverage or food offerings
  • Welcome Gift: $10 beverage and food voucher or 500 points
  • Late Check-Out: No change of benefit, depends on status
  • Mobile Check-In/Check-Out: No change
  • Mobile Key: Not currently offered
  • Mobile Dining: Not currently offered
  • Mobile Guest Requests: No change
The Renaissance ambassadors are vital for an effective sanitation and health program. The following items are being followed daily:
* Training: All ambassadors have received training on COVID-19 safety and sanitation protocol.
* Personal Protective Equipment (PPE): All ambassadors wear appropriate PPE based on their role and responsibility
* Hand washing: All ambassadors have been instructed to wash their hands frequently to help combat the transmission of the virus.
* Daily Pre-shift: COVID-19 safety topics are discussed daily in the hotel pre-shift meetings.
* Wellness checks: All ambassadors are subject to a wellness check to include a questionnaire and temporal temperature check.
* Separate registration areas are available throughout the hotel from our social spaces on the 2nd floor to more traditional areas in the event space.
* Optional linenless tables
* COVID-19 capacity charts are to Marriott standard or better.
* Thoughtful beverage and food service for coffee breaks and meals.
* All beverage and food items are wrapped, covered or covered.
* Directional signage, clearly indicating guest flow.
* All Audio Visual equipment is cleaned and sanitized between each use.
* Semi-virtual to 100% virtual events available.
* Plexiglass dividers are utilized between guest and ambassadors or food displays
* Minimal touch cocktails with modified garnish offerings
* Touchless and meeting request available through our Meeting Services APP
* Touchless bill reviews and invoicing.