6501 Mannheim Road, Rosemont, Illinois USA 60018

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Suites Chicago O'Hare.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage and hand sanitizer stations are placed throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Upon resuming any housekeeping service, no associate will clean a guestroom with physical occupation of a guest. Guests choosing to remain in their room can have amenities left outside their door or may request service later.
  • Upon receiving their daily assignment all associates will acknowledge receipt of the following items:
    •  Ecolab Peroxide Multi-Surface Disinfectant
    •  Ecolab Oasis® 146 Multi-Quat Sanitizer (F&B areas)
    • Professional grade, non-sterile disposable gloves
    • Disposable or reusable approved mask.
  • If disinfectant is not provided along with daily assignment, associate is to refuse assignment and speak with Manager on Duty. Associate will be paid for any lost time & receive no attendance or performance reduction as a result of refusing assignment. Associates can also call First Hospitality to report recurring failure to provide required product.
  • "High Touch" areas in each guest room will receive enhanced disinfected & follow our High Touch Disinfecting SOP.
  • All room inspectors will be required to carry disinfectant & will do additional "high touch" disinfecting as they punch rooms prior to guest arrival.
  • All guest room keys will be disinfected prior to guest use. Ecolab SOP on key card disinfecting to be posted in all front offices (back of house).
  • Unless it is an emergency requiring immediate attention, repair work orders should be coordinated in advance with the guest to ensure room is vacant. If an emergency repair is needed, the guest should be asked to distance outside the guest room for the duration of the repair.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center: Open, face masks are required at all times
Shuttle: Operating 4 am to midnight, please call hotel for pick up. Face masks are required to be worn in the vehicle.
Myrick's is open for Breakfast, Lunch and Dinner. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is not currently available at our hotel.
  • Lounge Access: Lounge access is not available at the hotel. Beer and Wine are available for purchase at the Market.
  • Welcome Gift: Bonvoy Members with appropriate status will receive bonus Marriott Bonvoy Reward Points.
  • Late Check-Out: Available upon request, and based on availability.
  • Mobile Check-In/Check-Out: Mobile and Web check in available for hotel, but guests must visit the front desk to receive a key to the room.
  • Mobile Guest Requests: Available.