172 West Adams Street, Chicago, Illinois USA 60603-3604

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

W Chicago - City Center is excited to pick up where we left off. 

 

Consistent with the most recent city ordinance, all guests are required to wear face coverings regardless of vaccination status. As of January 3rd, 2022, all guests must show proof of vaccination at restaurants and bars within the hotel. We ask that all guests continue to practice social distancing when they are in public spaces inside the hotel.


Clear signage is present throughout our hotel to remind guests to maintain social distancing, wear face masks properly in public spaces, and capacity guidelines.

Partitions are installed at the Welcome desk and sanitation stations are placed throughout public areas.

In compliance with local guidelines, the fitness center can be utilized by guest upon showing proof of vaccination. The fitness center has been equipped with signage to promote social distancing and dedicated fitness attendants to monitor capacity and clean frequently.

 

Mobile check-in and key via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on opening dates and reducing capacity in public spaces to practice social distancing. The modifications we have made include:

 

  • Fitness Center: Open 24 hours, 7 days a week. Verified vaccination card is required to utilize the fitness facilities.
  • Wet Facilities/Pool: Not available at our property.
  • Valet: Currently unavailable. Self Parking is available at the Tower Parking garage, 211 West Adams. You'll settle-up with the Tower Garage directly, each 24-hour period is $59.

 

*Masks are required in all public space and outlets

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on opening dates and reducing capacity in public spaces to practice social distancing. The modifications we have made include:

 

  • MSC Bar: Enjoy handcrafted cocktails and locally inspired bites at MSC Bar daily from 4PM to 11PM. Vaccination card required upon request.
  • In-Room Dining: Enjoy private food and beverage options through In-Room Dining from 6AM - 10:30PM daily. No proof of vaccination required. 

 

Effective January 3, 2022, the City of Chicago Department of Public Health requires that all guests, age 5 and older to show proof of full vaccination to dine indoors, visit gyms, or entertainment venues where food and drink are served.  Please be prepared to show proof that you are fully vaccinated before entering our restaurants, unless you are taking food to go. Valid forms of vaccination include:

  • Valid photo ID (age 6+) and
  • Vaccination Card
  • Photocopy of vaccination card
  • Digital record or app or
  • Printed record from vaccine provider
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Points in lieu of breakfast option
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available for all Marriott Bonvoy Members