38 Sinhwayeoksa-ro 304beon-gil, Jeju-do, South Korea 63522

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Jeju Shinhwa World Marriott Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local government guidance.

 

  • Hand sanitizer stations are available in high-traffic areas and an ethanol tissue is provided to guests when checking in.
  • Self-Parking recommended, valet service available on request.
  • Face coverings are required in public areas.

*All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Disinfection and cleaning of all glass are performed on all furniture and facilities in the room.
  • Enhanced Public Space Cleaning: Disinfection is carried out at 2 am DAILY in common areas including hotel lobby and restrooms.
  • Personal Protective Equipment (PPE): Staff members will wear PPE based on the activities they are performing and based on direction by the local authorities.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Pool: Open, reduced capacity, face masks recommended.
  • Fitness center and Locker & Shower: Closed until further notice.
  • Aesthetic treatments: Open, reservation required.
In the interests of ensuring a safe dining environment, all tables at restaurants are disinfected when cleared, while distances between tables have been adjusted in accordance with current social distancing regulations.

SKY ON 5 DINING: Breakfast 06:00 - 10:30 | Lunch 12:00 - 14:30 | Dinner 18:00 - 21:30

Poolside Café: 12:00 - 19:00

The Islet lounge: Closed

In-room dining: Available

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Complimentary breakfast for kids 0-6 years old and 50% discount for kids 7-12 years old(Up to 2 Children). For Platinum Elite, complimentary breakfast for children 12 years old and below(up to 2 children).
  • Late Check-Out: Available (based on availability).
Our hotel complies with guidelines set by the local health authority. For more information, please visit http://ncov.mohw.go.kr/en/.