26300 Harvard Road, Warrensville Heights, Ohio USA 44122

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Cleveland Marriott East.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Our team is steadfast in our commitment to provide you with the essential services needed for a memorable stay while being compliant with guidelines outlined by the CDC, WHO and local and state health authorities. To that end, an Ohio Department of Health order mandating wearing of face coverings in any indoor Cuyahoga County location that is not a residence is currently in effect. If needed, visit the front office at any time during your stay and our staff will be pleased to provide complimentary masks.

We are taking steps to ensure the highest standards for hygiene and cleanliness to safeguard our guests and associates. Our health and safety measures address a broad spectrum of viruses, including COVID-19, and include proper handwashing hygiene, using proper cleaning products and regimented cleaning procedures.


We closely monitor the Centers for Disease Control and Prevention (CDC) and World Health Organization statements and continue following their guidance and that of local health authorities.

The health and well-being of our guests is priority, so please be aware of the following modifications to housekeeping services and guest requests. Please dial "0" and it will be the pleasure of our Front Desk Staff to coordinate and answer questions.

 

  • Stayover services are currently suspended but housekeeping services can be scheduled as needed.
  • Guestrooms must be vacated while all housekeeping services are provided, including changing of linens and towels, removing of trash, etc.
  • All guest requests (i.e additional linens or toiletries) will be achieved via contactless delivery.
  • Full trash bags and soiled linens will be collected by special arrangement. Please do not place these items outside the guestroom door but rather dial "0" and the front desk staff will arrange contactless pickup.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Through meticulous planning, we have adapted many aspects of our hotel to ensure compliance to social distancing and health guidelines. While some services and amenities are currently unavailable, we're confident you'll still feel energized and inspired while with us.

 

  • The indoor pool is closed; however, fuel your mind and body in our socially-distanced fitness center
  • Ignite your day with a "grab and go" breakfast or your favorite coffee drink from the Starbucks kiosk, available 6:30am - 10:30am daily
  • The M-Club Lounge is unavailable but feel free to recharge with an inspired dinner or drink in the River City Grille Bar & Lounge, served Monday - Saturday 5:00pm - 10:00pm or Sunday 5:00pm - 9:00pm (closed daily for lunch service)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
 
  • Lounge Access: The M-Club Lounge is unavailable